Vivek
Senior Manager
Bengaluru, Karnataka, India
A creative thinker able to produce outstanding, appropriate, and a memorable communication campaigns. Skilled communicator, able to convince on paper, online and in person with highly development written, oral, interpersonal, listening and influencing skills. Diligent in driving profit maximization through multifaceted business approaches.
I am a financially astute, results-driven individual aiming to drive growth, improve efficiency, and maximize ROI across key areas of business operations. My strong sales background includes cross-functional expertise in the areas of account management, training, sales and marketing, operations, business development. I’m consistent, dependable and accurate in carrying out responsibilities to a successful conclusion. A self-driven, motivated individual who believes in taking ownership instead of being handed responsibility. My strength lies in building and scaling up businesses and managing them successfully on the back of strong, motivated teams, business relationships and efficient processes.
Work Experience
Founder • Coffee2curry
April 2018 - Present
Incorporated, leased, renovated, supplied, furnished, decorated, and currently run a Pan Asian Food court inside Star Extra Mall, Brigade Tech Park and Brigade IRV center.
Managed business finances, including paying GST, vendors and suppliers for products services rendered.
Monitored income expense sheets to track and adjust expenses.
Reviewed sales and activity reports to measure productivity and meet company performance targets.
Researched public perception of products and services and used information gathered to guide strategy development.
Led and directed team members on effective methods, operations and procedures.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Build a strong clientele due to the importance of customer satisfaction.
Ensure the integrity of food court operations through excellence in customer relations.
Developed business relationships throughout the city with leading corporate offices.
Developed a relationship with the public by providing the best quality Pan Asian food inside Star Extra Mall and Brigade Group and multiple company events thereby managing and employing staff from various backgrounds of skills, work experience and ethnicity.
Controlled inventory of food on a weekly basis to minimize food costs.
Created marketing strategies to track existing and new customers.
Maintained high standards of quality control, cleanliness and safety.
Manage weekly vendor accounts, business expenses, and supply orders.
Senior Manager • Novel Office
March 2017 - April 2018
Responsible to improve organization's market position and achieve financial growth.
Actively coach subordinates to become proficient in the written and verbal communications.
Build strong, lasting client relationships by owning and delivering customer success through various market dynamics; cultivate deep partnership with key decision makers and influencers.
Managing day-to-day operations of all 4 centers of Bangalore; controlling costs, maximizing billable services, decreasing bad debt, mandating facility improvements to retain existing clients and increase new sales all while focusing on client satisfaction. Responsible for 100% building occupancy in all centers.
Standardized processes to efficiently capture sales activity reporting, client contact databases, key leads in progress, competition monitoring etc, which improved accuracy of sales forecasts and business planning.
Signed up over 100+ clients in a year.
Generate profitable sales revenue and meet/exceed sales quota. Define and implement the sales strategy plan for the area of responsibility. Handle the full sales cycle from identifying a new sales opportunity until closing successfully a deal.
Responsible for making the final push to close prospective clients in the sales pipeline. Identify the scope of new opportunities with existing clients and target new prospective clients and follow close execution.
Manage client relationships for US Office Space through regular interactions, understanding crucial needs and adding value to client business. Maintain a strong relationship with the leading brokers to ensure that deals are completed without an hassle.
Partnering with brokerage houses to drive leads (CBRE, Cushman & Wakefield, JLL, Colliers etc).
Providing a high level office support to nearly 300+ companies.
Successfully hire, train and manage the growing sales team across for India and US.
Senior Manager • NBR GROUP
August 2016 - March 2017
Handling the overall Sales Team as the head of the department, reporting to the CEO.
Serve as the brand ambassador, developing and nurturing strong relationships with customers.
Meet sales projections, generate ongoing sales opportunities, and achieve company and individual KPI goals and objectives.
Conduct market research to identify selling possibilities and evaluate customer needs.
Accountable for end-to-end Service Delivery which includes Operations, Training, Quality, Workforce Management and any analytics as needed.
Set up meetings with potential clients and listen to their wishes and concerns.
Prepare and deliver appropriate presentations and demos on projects and services.
Negotiate/close deals and handle complaints or objections.
Presentation of Performance dashboards for Senior Management review & strategic planning.
Drive goal planning and perform monthly reviews for direct reports.
Develop an environment of continuous focus on quantifiable productivity and quality.
Evaluate staff performance and provide feedback; manage and escalate performance issues and growth opportunities.
Conduct regular reviews – Weekly, Monthly, Annual Business Reviews and all interactions with stakeholders.
Act as primary liaison and communicator for internal initiatives.
Mentoring & coaching a team of 150 members. Delegating & monitoring team’s work responsibilities.
Monitoring and ensuring that service levels are met in all client interactions with respect to Business intelligence, Human resource and Quality deliverable.
Weekly, Monthly and Quarterly reviews with the GM and MD.
Overseeing all vendor quotations and invoices
Conducting weekly site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out.
Participate in industry events for effective networking and lead generation Participate on behalf of the company in exhibitions or conferences.
Senior Advisor • First Financial Bank
August 2015 - August 2016
Liaison and be SPOC with multiple functions to resolve and expedite any customer issue/request.
Initiate appropriate past due activity including phone calls, email, past due notices and service interruption.
Customer Relationship (external as well as internal) - Guide customer according to solution trees and knowledge base to solve incidents and service requests.
Review and monitor assigned accounts, proactively contacting customers to reduce payment delinquency.
Bank fee write-off, credit limit & credit hold management.
Manage CAM / Account Rep involvement & escalations.
Complex account reconciliations, escalations: working with Billing and CAM on any contract or billing related matter.
Anticipate and resolve bottlenecks, manage escalations, balance trade-offs, and resolve complex execution and operational issues.
Work with global and regional teams to lead program’s adoption efforts. Hold regular business reviews with both internal and external partners.
Managing Customer Profile and Credit Accounts for optimizing banking services acquisition and retention.
Managed high-volume workload within a deadline-driven environment.
Executed financial transactions according to bank policies and procedures.
Provide team support during Manager’s absence when requested.
Maintain intraday and EOD checklists to ensure key deadlines are monitored.
Identify and implement strategies to improve quality of service, productivity and profitability.
Liaise with company management to support and implement growth strategies.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Perform process reviews to meet changing business conditions and remain consistent with industry best practices.
Drive incidents to closure in a timely manner as required.
Monitor assigned areas of risk ownership ensuring closures are tracked and presented to required stakeholders.
Senior Advisor • Dell Technologies
October 2008 - February 2014
Global Evaluation Program:
Assisting the cross functional teams, the Finance Controllers, Sales Managers, Sales Partners, Legal Approvers and Line-Of-Business management whenever required and ensure that the process is at place and invoicing is accurate.
Demonstrated ability to partner with senior leadership, and lead a team to understand business goals, analyze opportunities and develop improvement project plans for a segment of the business.
Steering the Accounts Receivable, Payable & Recovery of the product sent.
Interacting with internal departments including sales, logistics, customer service, cash applications and credit verification, etc. to resolve issues related to Finance and Cash.
Supporting Sales and Customers in the End-to-End Management that includes resolution of queries, setting up quotations, approving discounts, managing invoices and collections of revenue.
Implementing effective debt collection mechanisms as per aging reports for ensuring timely receipt of money from clients, recovery of bad debts and meeting Gate Score Card targets.
Consumer Tech Support (CTS) :
Played a major role in training the new hires for Entitlement Specialist Department (CTS/EWS/Rev Gen) at Bangalore site to achieve the operational goals.
Worked as a Team Mentor for new and existing teams for CTS. Coached, trained, motivated and mentored a team of 100 plus agents.
Monitoring team performance and report on metrics.
Won ‘Service Excellence Award’ for instrumental role in driving record-high sales increases. Best R.E. 2010, 2011, 2012.
Participated in key Cross Functional Meetings as the representative for the Sales/Customer Service Department to discuss goals and future growth for customer accounts.
Involved in the Strategy Meetings as a representative, representing Customer Service department and addressing issues and concerns that originate or have the potential to originate from Customer Service and also ideate new products and features.
Education
2002 - 2005
St. Francis School
Arts
Skills
User Experience
- User testing
- Web usability
Product
- Competitor analysis
- Business research
Language
- Chinese
- English
