CAREER OBJECTIVES
A proactive and goal-oriented individual with several years of practical experiences in business development and customer services in China. Seeking to incorporate my past experience to offer more to the organization.
ACADEMIC QUALIFICATIONS
Northwood University [Montreux, Switzerland] Jan 2016 – Jun 2016
Bachelor of Business Administration in Hospitality Management
Hotel Institute Montreux [Montreux, Switzerland] Oct 2013 – Dec 2015
Higher Diploma in Hospitality Management
PROFESSIONAL EXPERIENCES
Student.Com [Shanghai, China]
- Maintain company reputation by delivering professional consulting services at all time.
- Increase clients' satisfaction by providing most suitable option.
- Maximize conversion rate and generate revenue for the organization
- Support and assist team members on daily operation in order to achieve company goals.
Booking.Com [Shanghai, China]
Accommodation Service Executive Oct 2016 – Jan 2018
- Provide technical support to hotel partners through telephone and email communication.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of partner service and a positive partner experience
Four Seasons Hotels and Resorts [Shenzhen, China]
Guest Relation Officer (Internship) Jul 2015 – Dec 2015
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
- Handles all guest interactions with the highest level of hospitality and professionalism.
