Wang Yuntzu
Customer Service | Project Management | Data Visualization
A good coordinator with a sense of multi-tasking & time management ability. Good at cross-cultural / cross-functional collaboration & communication.
Possessing 2-year cabin crew experience in Aviation Industry (CPR, First-aid, cabin security, inflight service).
Professional in handling customer-related issues, time management, and project management.
Taichung，TW
[email protected]
Experience
Customer Operation Specialist | Twic，2022 . 01 - Present
Data Analysis
System & product maintenance
Projects management
Claim Review Team Management
Achievements:
Cross-functional Communication & negotiation
Hands-on projects in different fields, including customer service, project management, and product operation.
Establish Notion workplace to build up systematic teamwork
Customer Operation Associate | Twic，2021 . 06 - 2021 . 12
Data Analysis
System & product maintenance
Projects management
Claim Review Team Management
Achievements:
Cross-functional Communication & negotiation
Hands-on projects in different fields, including customer service, project management, and product operation.
Establish Notion workplace to build up systematic teamwork
Marketing Assistance | Adcrowtech，2021 . 01 - 2021 . 05
Data Analysis & visualization
Global market research & development evaluation
Projects management & schedule monitor
Achievements:
Hands-on projects in different fields, including advertising, project management, and B2B.
Establish Trello & Airtable workplace to build up systematic teamwork
Flight Attendant | Singapore Airlines，2018 . 12 - 2020 . 11
Demonstrate pre-flight research to ensure cabin safety & security
Deliver inflight service to customer (maintain presence & patrol the cabin)
Qualified in CPR & First-aid certifications
Achievements:
Awarded best grooming award for well-maintaining grooming standard
Top 20% of crew according to the acquirement of compliment letters
Education
National Taiwan University (NTU)，TW 2014. 09- 2018. 01
Bachelor of International Relationship Divisions, Department of Political Science (GPA:3.75/4.3)
About me
-Professional problem solving skill under great pressure
-Great communication skills to cooperate cross-cultural teams
-Excellent performance in customer relationships management
-Responsible, easy-going and passionate are the best descriptions for me.
Skills
Computer Skill
Word，PowerPoint，Excel
Trello，Airtable
Language
Mandarin | Native
English | TOEIC 900
Personal Skill
Time Management
Data Visualization
Customer Service
