Wells Hung(Chneg-I, Hung)

Guest Service Supervisor, Front Desk  •  WESTGATE HOTEL

Responsible for overseeing all front end operations including the check lanes and guest service desk.

The leader of 3 plus team members is part of the front end team.

In charge of assuring target guests who shop with us receive the best possible checkout service, and to constantly improve the front end wherever I can.

Conduct first interviews for potential new hires on the front end.

May 2021- 

Guest Service Shift Leader, Front Desk •  Brother Hotel

Greet and register guests in a 200+ room hotel using hotel management system, memorizing faces and names to ensure personalized service throughout the guest's stay.

Trained  agents in using hotel management systems, providing guest services, and confirming online booking.

Check in / out of guests. Resolves guest challenges throughout their stay in our hotel.

Jan 2019 - Feb 2021

Guest Service Agent, Front Desk  •  Caesar Hotel Taipei

Greet and register guests in a 400+ room hotel using hotel management system, memorizing faces and names to ensure personalized service throughout guest stay.

Check in / out of guests. Resolves guest challenges throughout their stay in our hotel.

Feb 2014 - May 2017