William Kerk
郭以諾
IT Support Professionals
Taipei, Taiwan
Regional IT coordinator.
A multitasks resolver with five more years of L2 experience on regional user requests. With fluent English speaking skills, I've collaborated with engineers in different time zones, solving issues with excellent communication skills, like a company's IT infrastructure relocation project.
Advanced in OKTA/JIRA/SST.
工作經歷
IT support engineer • Evolution
Feb. 2022 - Present
Manage and maintain user devices/peripherals and meeting room equipment.
User account/permission coordination
Global L2/L3 remote support administrator across 30 countries.
Coordinate with the IT procurement team and establish purchase contracts with several vendors
Server room and network structure deployment.
MS admin, exchange, and AD management.
Manage users and tickets with OKTA/JIRA/Karta.
Freelancer: IT desktop support (level 2 ) 07/2018-10/2021
GlaxoSmithKline
Apr. 2021 - Oct. 2021
- Hardware, peripheral and user account management
- Manage incidents and requests from all departments
- Onboard/resign employee termination process
- Desk side-related asset management, disposal and refreshment
- Remote support/troubleshooting regionally.
Amgen
May 2020 - Apr. 2021
- New office relocation project manager in Breeze Nanshan building
- Desk-side related tickets, break-fix & ticket/SLA management
- IMAC (New-hire/Termination/Move/Loaner & etc.)
Desk-side-related asset management, disposal and refreshment
- Level 2 mobility、AVI、Smarthands support
Allianz
Nov. 2019 - Apr. 2020
Window 10 migration role
Data backup and restore
Method of migration from Win7 to Win10
PXE boot, data backup, manual or SCCM, knowledge of Powershell
iPhone Production Line Industrial Engineer • Pegatron
Jun. 2018 - Jan. 2019
Design iPhone product line
Co-working with the Apple client on the project of visual modeling for the product line
Implement Human Factors Engineering on each workstation
Videos of standard operating processes for building workflows at each station
Preparing visual training materials for production workstation training
學歷
2014 - 2018
National Taipei University of Technology
Industrial Engineer and Management
技能
User Experience
- MS admin/Exchange/Sharepoint/Teams
- OKTA/Jira/Karta/SST administrator
- WSOne/AirWatch administrator
Language
- Chinese - Native speaker
- English - Fluent
- Cantonese - Intermediate
