Guo Yi Nuo

Onsite Support Engineer Freelancer IT Support Engineer

  Taipei, Taiwan   

Education

2014 - 2018

National Taipei University of Technology

Industrial Engineer and Management

Experience


IT support level 2

GlaxoSmithKline

Apr. 2021 - Present
Taipei, Taiwan

- Manage, fix and refresh laptops, iOS and Cisco meeting devices
- Manage a large number of incidents and requests on a daily basis
- Onboard/resign employee termination process
- Server room, network structure maintenance
- Communicate and handle a lot of user issues on a daily basis
- Received continuous recognition from customers and co-workers for outstanding performance and customer service.
- Administered and maintained the hardware/software of servers, storage, and networking

Onsite support engineer

Amgen

Mar. 2020 - Apr. 2021
Taipei, Taiwan

- Breeze Nanshan, new office relocation PM
- Deskside related tickets, break-fix & ticket/SLA management
- IMAC (New hire/Termination/Move/Loaner & etc.)
- Deskside related asset management, disposal, inventory checking
- Level 2 mobility、AVI、Smarthands support

Windows OS migration engineer

Allianz

Dec. 2019 - Apr. 2020
Taipei, Taiwan

Window 10 migration role
Data backup and restore
Method of migration from Win7 to Win10
PXE boot, data backup, manual or SCCM, knowledge of Powershell

iPhone Production Line Industrial Engineer

Pegatron

Jul. 2018 - Jan. 2019
Taipei, Taiwan

Design iPhone product line
Co-working with Apple client on the project of visual modeling for the product line
Implement Human Factors Engineering on each work station
Videos of standard operating processes for building workflows at each station
Preparing visual training materials for employer training

Skill

Software


  • Windows 7、Windows 10
  • iOS、iPad OS、MacOS
  • LAN, WAN, WLAN, VLAN, 
  • TCP/IP, DHCP, DNS
  • Office 2016 
  • MS Visio 2016

Hardware


  • Server/Storage installation, configuration, troubleshooting
  • Laptop break-fix
    DELL Latitude & Vostro series
    Lenovo ThinkPad, Carbon & Yoga series
    Hewlett-Packard 745, 840, 845
  • UPS, Monitor, Central AC etc.

Language


  • Mandarin, Native
  • English, Fluent
  • Taiwanese, Conversant 
  • Cantonese, Conversant
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