Woo Hiu Laam, Stephanie

Tel: +852 9355 2678
Address: Flat G, 27/F, Block 1, Waterloo 8, Yau Ma Tei

Current Position: 

Customer Care Executive
Macroview Telecom Limited, Quarry Bay, HK

Experience

Customer Care Executive, Sep 2017 - Present (7.5 months)

Macroview Telecom Limited

  • As a Customer Care Executive, I am responsible for effective communications among varies participants within and outside the company to maintain our maintenance reliability and increase the renewal rate.
  • Internally:

I coordinate with account managers, back office logistics, service operations and system engineers closely to create maintenance renewal quotations with the right pricing and to ensure committed maintenance service is well-supported.  

  • Externally:

I communicate with customers frequently for a right BOM and negotiate the best offer for both parties to fulfil customers' needs as well as to resolve their problems and concerns.

I build strong relationships with outsourcing vendors for obtaining the best partner discounts and support to minimise cost and increase company's competitiveness.

Marketing Summer Intern, Jul 2016 - Sep 2016 (3 months)

South China Morning Post Hearst Limited

  • Captured popular news and latest trend for writing and scheduling Facebook and Instagram posts for ELLE MEN HK magazine.
  • Monitored and analysed ELLE MEN HK’s, Esquire HK’s and competitors’ performance on social media. 
  • Organised and managed numerous Esquire HK’s subscription gift stocks between the stock room in Tai Po Industrial Estate and HKCEC before and during Hong Kong Book Fair week. Beside stock management, I was also responsible for selling subscriptions. 
  • Communicated with clients through emails and letters.

Personal Assistant, Jun 2015 - Aug 2015 (3 months)

AIA Group Limited

  • Learnt essential fact-finding skill to figure out and cater to customers’ needs through meeting clients with manager and participation in daily meeting.
  • Developed my organisational skill through preparing proposals, creating PowerPoints and posters for talks as well as involving in event setup.

Spring Intern Program, Apr 2015 - Apr 2015 

Deloitte (London)
  • Shadowed consulting and auditing team heads in daily operations
  • Analysed large quantities of information under time pressure for business case study
  • Networked with range of employees in both Deloitte London and Wildhearts charity



Education

University of Exeter (United Kingdom), Sep 2014 - Jul 2017

B.A. (Hons) in Management with Marketing (with proficiency in Spanish)

Second-Class Honours

Clarkson Secondary School (Canada), Sep 2013 - Jun 2014

Ontario Secondary School Diploma

OSSD percentage: 86%

Awards


BARCLAYS MICRO-TYCO BUSINESS CHALLENGE, DEC 2016- MAR 2017

Team leader (Ranked 1st place nationally among all other universities) 

• Led a team of five and raised almost £1,900 for charity by using £1 capital seed to set up an enterprise in a month 

• Reviewed and developed from old strategies used in year one and resulted in a much improved overall ranking 


DELOITTE MICRO-TYCO BUSINESS CHALLENGE, DEC 2014- MAR 2015

Team leader (Ranked 7th place nationally among all other universities) 

• Led a team of five and raised a £1,150 for charity by using £1 capital seed to set up an enterprise in a month 

• Devised several entrepreneurial ideas and evaluated strategies for selling tattoo stickers and event tickets 

• Assigned jobs while building a strong teamwork coordination by recognizing and utilising teammates’ abilities 

Languages and Skills


Written & Spoken Languages

  • Cantonese (Chinese)
  • English
  • Mandarin 
  • Basic Spanish

Computer Skills 

  • Competence in Microsoft Packages (Word, PowerPoint, Excel and Outlook)

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