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<html><head></head><body><div class="row snippet-profile-071"><div class="col-sm-12"><h1><b>Woo Hiu Laam, Stephanie</b></h1><div><b>Email:&nbsp;woohiulaam@gmail.com</b></div><div><br></div><p>Current Position:&nbsp;</p><p>Customer Care Executive<br>Macroview&nbsp;Telecom Limited, Quarry Bay, HK<br></p></div></div><div class="row snippet-experiences-013"><div class="col-xs-12"><div class="row"><div class="col-xs-12"><h1><b>Experience</b></h1></div></div><div class="row" title=""><div class="col-xs-2 col-sm-1 item-bullet"></div><div class="col-xs-10 col-sm-11 item"><h3>Customer Care Executive,&nbsp;Sep 2017 - Present (7.5 months)</h3><p><b>Macroview&nbsp;Telecom Limited</b></p><p></p><ul><li>As a Customer Care Executive, I am responsible for effective communications among various participants within and outside the company to maintain our maintenance reliability and increase the renewal rate.<br></li><li><u>Internally:</u><br></li></ul><p></p><blockquote style="margin: 0 0 0 40px; border: none; padding: 0px;"><p style="font-size: 14px;">- Coordinate with account managers, back office logistics, service operations and system engineers closely to create maintenance renewal quotations with right pricing set and to ensure committed&nbsp;maintenance service is well-supported.&nbsp;&nbsp;</p></blockquote><p></p><ul><li><u>Externally:</u><br></li></ul><p></p><blockquote style="margin: 0 0 0 40px; border: none; padding: 0px;"><p><span style="font-size: 14px;">- Communicate with customers frequently for a&nbsp;right BOM and negotiate the best offer for both parties to fulfil customers' needs as well as resolve their&nbsp;problems and concerns.</span></p><p><span style="font-size: 14px;">- Build strong relationships with outsourcing vendors for obtaining the best partner discounts and support to minimise cost and increase company's competitiveness.</span></p></blockquote></div></div><div class="row" title=""><div class="col-xs-2 col-sm-1 item-bullet"></div><div class="col-xs-10 col-sm-11 item" style="white-space: normal;"><h3>Marketing Summer Intern, Jul 2016 - Sep 2016 (3 months)</h3><div><b style="font-size: 16px;">South China Morning Post Hearst Limited</b></div><p></p><ul><li>Captured popular news and latest trend for writing and scheduling Facebook and Instagram posts for ELLE MEN HK magazine.<br></li><li>Monitored and analysed ELLE MEN HK’s, Esquire HK’s and competitors’ performance on social media.&nbsp;</li><li>Organised and managed numerous Esquire HK’s subscription gift stocks between the stock room in Tai Po Industrial Estate and HKCEC before and during Hong Kong Book Fair week. Beside stock management, I was also responsible for selling subscriptions.&nbsp;<br></li><li>Communicated with clients through emails and letters.<br></li></ul><p></p></div></div><div class="row" title="" style="display: block;"><div class="col-xs-2 col-sm-1 item-bullet"></div><div class="col-xs-10 col-sm-11 item"><h3>Personal Assistant, Jun 2015 - Aug 2015 (3 months)</h3><div><b style="font-size: 16px;">AIA Group Limited</b></div><p></p><ul><li>Learnt essential fact-finding skill to figure out and cater to customers’ needs through meeting clients with manager and participation in daily meeting.</li><li>Developed my organisational skill through preparing proposals, creating PowerPoints and posters for talks as well as involving in event setup.</li></ul><p></p></div></div><div class="row" title="" style="display: block;"><div class="col-xs-2 col-sm-1 item-bullet"></div><div class="col-xs-10 col-sm-11 item"><h3>Spring Intern Program, Apr 2015 - Apr 2015&nbsp;</h3><div><b style="font-size: 16px;">Deloitte (London)</b></div><div><ul><li style="font-size: 14px;">Shadowed consulting and auditing team heads in daily operations.<br></li><li><span style="font-size: 14px;">Analysed large qua<span style="font-weight: inherit;">ntities of information under time pressure for business case study.</span><br></span></li><li><span style="font-size: 14px;">Networked with range of employees in both Deloitte London and Wildhearts charity.</span><br></li></ul></div></div></div></div></div><div class="row snippet-experiences-013"><div class="col-xs-12"><div class="row"><div class="col-xs-12"><h1><b style="color: inherit; letter-spacing: 0px;"><br></b></h1><h1><b style="color: inherit; letter-spacing: 0px;">Education</b><br></h1></div></div><div class="row" title=""><div class="col-xs-2 col-sm-1 item-bullet"></div><div class="col-xs-10 col-sm-11 item"><h3>University of Exeter (United Kingdom), Sep 2014 - Jul 2017</h3><p>B.A. (Hons) in Management with Marketing (with proficiency in Spanish)<br></p></div></div><div class="row" title=""><div class="col-xs-2 col-sm-1 item-bullet"></div><div class="col-xs-10 col-sm-11 item"><h3>Clarkson Secondary School (Canada), Sep 2013 - Jun 2014</h3><p>Ontario Secondary School Diploma<br></p><p>OSSD percentage: 86%</p></div></div></div></div><div class="row snippet-features-001"><div class="col-sm-12"><div class="row"><div class="col-sm-12"><h1><b>Awards</b></h1></div></div><div class="row" title=""><div class="col-sm-12 item"><hr><p style="font-size: 20px;">BARCLAYS MICRO-TYCO BUSINESS CHALLENGE, DEC 2016- MAR 2017</p><p>Team leader (Ranked <b>1st</b> place nationally among all other universities)&nbsp;</p><p>• Led a team of five and raised almost £1,900 for charity by using £1 capital seed to set up an enterprise in a month.&nbsp;</p><p>• Reviewed and developed from old strategies used in year one and resulted in a much improved overall ranking.&nbsp;</p><p><br></p><p><span style="font-size: 20px;">DELOITTE MICRO-TYCO BUSINESS CHALLENGE,&nbsp;DEC 2014- MAR 2015 </span></p><p><b>Team leader</b> (Ra<span style="font-size: 16px;">nked <b>7th</b> place nationally among all other universities)&nbsp;</span></p><p><span style="font-size: 16px;">• Led a team of five and raised a £1,150 for charity by using £1 capital seed to set up an enterprise in a month.&nbsp;</span></p><p><span style="font-size: 16px;">• Devised several entrepreneurial ideas and evaluated strategies for selling tattoo stickers and event tickets.&nbsp;</span></p><p><span style="font-size: 16px;">• Assigned jobs while building a strong teamwork coordination by recognizing and utilising teammates’ abilities.&nbsp;</span><br></p></div></div></div></div><div class="row snippet-features-002"><div class="col-sm-12"><div class="row"><div class="col-sm-12"><h1><b>Languages and Skills</b></h1></div></div><div class="row" title=""><div class="col-sm-6 item"><hr><h1 style="font-size: 20px;">Written &amp; Spoken Languages</h1><div><ul><li><span style="font-size: 14px;">Cantonese (Chinese)</span></li><li><span style="font-size: 14px;">English</span></li><li><span style="font-size: 14px;">Mandarin&nbsp;</span></li><li><span style="font-size: 14px;">Basic Spanish</span></li></ul></div></div><div class="col-sm-6 item"><hr><h1 style="font-size: 20px;">Computer Skills&nbsp;</h1><h1><ul><li style="font-size: 14px;">Competence in Microsoft Packages (Word, PowerPoint, Excel and Outlook)<br></li></ul></h1></div></div></div></div></body></html>

Woo Hiu Laam, Stephanie Email: woohiulaam@gmail.com Current Position: Customer Care Executive Macroview Telecom Limited, Quarry Bay, HK Experience ...

My CakeResume

I have the experience of working in the marketing field and running own business during my years in university. I am keen on meeting new people and building up network. I created my own business with a few partners during my study in the UK. I developed my interpersonal and marketing skills through talking to strangers for promoting my goods. I am working at the sales & marketing team at an I.T. compamy for almost a year.

Woo Hiu Laam, Stephanie

Experience

Customer Care Executive, Sep 2017 - Present (7.5 months)

Marketing Summer Intern, Jul 2016 - Sep 2016 (3 months)

Personal Assistant, Jun 2015 - Aug 2015 (3 months)

Spring Intern Program, Apr 2015 - Apr 2015

Education

University of Exeter (United Kingdom), Sep 2014 - Jul 2017

Clarkson Secondary School (Canada), Sep 2013 - Jun 2014

Awards

Languages and Skills

Written & Spoken Languages

Computer Skills

Competence in Microsoft Packages (Word, PowerPoint, Excel and Outlook)