Nov 2018 - Present (ATEN international , New Taipei City)

Position : Product Management Specialist ; Product : KeyMander Gaming KVM / KeyMander2 App 

• Strategize product roadmap for a gaming product-line (wireless related) has already launched 4 models on the market 

- Led cross-functional teams to launch the first gaming KVM at CES 

- Drive team pursue lower cost design to enhance profit , finally lower down 33% BOM cost  

• Zero to One Hardware & Software Bundle Product Development 

- Maintain advantage of the late competitor and set functional requirements through competitive analysis & user interviews

- Leading feature prioritization based on market analysis and feature value incentives

- Improve user experience through user research, usability testing, AB test, and algorithm optimization, raising satisfaction rate by 36%

• Product overlap, optimization based on major pain points , improved 56% product rating & growth downloads 300%

- Enhance first-time user experience (Build in electronic first-time user manual and video instruction)

- Connect with an internal customer service system to systematically manage customer complaints and increase high ratings

- Improve data stability and download speed, and move local data to the cloud.

- Develop data collection backend to assist marketing content to produce crop promotion direction

- Synchronize customer and equipment data to reduce the communication cost of clarifying customer complaints.