Ajmer, Rajasthan, India
November 2018 - November 2019
1. Bundle Technologies Pvt. Ltd. Swiggy Nov-2018 - Nov2019
As a fleet manager i was responsible for all the ground level operations for food delivery which are as follows.
1. Order management
2. Make changes to adjust the delivery metrics
such as SLA which was necessary to keep the zone operational or else the system will become unserviceable which would result in loosing customer or bad feedback.
3. Taking care of the company compliances such as uniforms , bags and absenteeism.
4. Taking action on the customer complaints based on the evidences such as photos , vedios, call recording, texts and gps .
5. Registering cancelled order with reasons and getting it off from deductions in the salary.
6. Hiring of delivery executive after they pass basic training from the trainers by interviews and on job training and guide them for better understanding and standard operating procedures.
7. Salary and incentives correction and marketing the dynamic incentive and rewards with the respective distribution.
8. Handling disputes with restaurants.
9. Conflict management
10. Generation of hourly , daily , weekly and monthly reports and finding opportunity to improve and convey the same.
2017 - 2019
2014 - 2017