Work Experience
Technical Product Manager / Proxy Product Owner (Remote) • Innova Solutions / Optum
December 2022 - Present
This role requires communication with Product Owner, Product Manager, Designer, Developers, and Customer Service in the US. Data is exchanged among multiple applications in the format of XSD/XML. Our product was launched to market ahead of schedule by the end of December, 2023. I did the following to facilitate product development internationally
Communicated product roadmap with development team and stakeholders
Collaborated with extended stakeholders in the US to define requirements
Translated requirements into development stories for engineers using JIRA/Rally and Confluence
Prioritized backlog items to keep development team focus on key business directions
Filled information gap for team members in the US and Taiwan
Mitigated gap between expectation and implementation through timely feedback in standup meeting
Sr. Business Analyst (Remote) • Dell Technologies
January 2019 - January 2022
- Worked with 6 cross function teams to develop 5 software solutions (M365 RPA + VBA) using Agile methodologies. Quotation process was speeded up by 96%, from 2 hours to 4 minutes
- Led intern to automate monthly manual reports, which improves process time by 76% and data accuracy by 10%
Business Analyst • DHL Express
June 2016 - June 2018
- Worked cross-functionally to automate internal processes by developing VBA and RPA. 9 NPA reports were fully automated and integrated with mailing service and online dashboard; HR offering process was speed up by 92%; enterprise sales promotion was automated, covering ~90 leads each quarter
- Designed a mechanism to onboard users to new automated process, so that new process could run itself autonomously with minimum supervision
Education
2015 - 2017
