Zach Hays

IT Technician

Phone        (575)-693-7131                      Email        [email protected]   

Over 7 years of IT and tech support experience, dealing with hardware and software of desktop computers, laptops, servers, and networking equipment. Familiar with Windows, macOS, and Linux operating systems. Graduated with a BBA in Business Administration from the University of New Mexico and am actively seeking a position in the IT field to further my skills and career.



  • Hardware configuration and troubleshooting
  • Computer/server upgrade and assembly


  • OS and software installation and troubleshooting
  • Security and backup

Operating System

  • Windows (10, 8, 7)
  • macOS (10.13+)
  • Linux (Ubuntu Server)


  • In-person, phone, and email tech support
  • Team Leadership

Work Experience

IT Technician

iZupa Computer / ABQ Electronics

February 2017 - April 2020

Upgraded and refurbished over 300 desktop computers for resale, including hardware modification and software installation

Built custom workstation computers to meet client's requests

Resolved customer support requests by email and over the phone

Supervised and trained several employees daily

Oversaw day-to-day operations for the entire company

Designed and fabricated custom computer chassis from aluminum

Audio/Visual Technician

Advantage Audio Visual LLC

February 2017 - April 2020

Deployed audio equipment, projectors, TV's, lighting, and video cameras for live events and conferences

Performed live audio mixing for concerts, plays, and conferences

Consulted with clients to plan the requirements of their event



May 2013 - February 2017

Diagnosed IT troubleshooting for office computers, server, and network.

Assessed hardware requirements for cost-effective computer upgrades.

Planned and assembled workstation computers suitable for CAD and virtualization tasks.

Performed scheduled maintenance on vehicles and heavy machinery


Relevant Coursework

2015 - 2020

University of New Mexico

BBA : Business Administration

Database Management

Computer Programming Fundamentals

Intro to C Programming