Zach Hays
IT Technician
Phone (575)-693-7131 Email [email protected]
Over 7 years of IT and tech support experience, dealing with hardware and software of desktop computers, laptops, servers, and networking equipment. Familiar with Windows, macOS, and Linux operating systems. Graduated with a BBA in Business Administration from the University of New Mexico and am actively seeking a position in the IT field to further my skills and career.
Skills
Hardware
- Hardware configuration and troubleshooting
- Computer/server upgrade and assembly
Software
- OS and software installation and troubleshooting
- Security and backup
Operating System
- Windows (10, 8, 7)
- macOS (10.13+)
- Linux (Ubuntu Server)
Communication
- In-person, phone, and email tech support
- Team Leadership
Work Experience
IT Technician
iZupa Computer / ABQ Electronics
February 2017 - April 2020
Upgraded and refurbished over 300 desktop computers for resale, including hardware modification and software installation
Built custom workstation computers to meet client's requests
Resolved customer support requests by email and over the phone
Supervised and trained several employees daily
Oversaw day-to-day operations for the entire company
Designed and fabricated custom computer chassis from aluminum
Audio/Visual Technician
Advantage Audio Visual LLC
February 2017 - April 2020
Deployed audio equipment, projectors, TV's, lighting, and video cameras for live events and conferences
Performed live audio mixing for concerts, plays, and conferences
Consulted with clients to plan the requirements of their event
IT/Maintenance
WWRC INC.
May 2013 - February 2017
Diagnosed IT troubleshooting for office computers, server, and network.
Assessed hardware requirements for cost-effective computer upgrades.
Planned and assembled workstation computers suitable for CAD and virtualization tasks.
Performed scheduled maintenance on vehicles and heavy machinery
Education
Relevant Coursework
2015 - 2020
University of New Mexico
BBA : Business Administration
Database Management
Computer Programming Fundamentals
Intro to C Programming
