Zachary 高子堯
Business Development / Salesforce CRM Consultant / SaaS / New Things
"Believer and witness as an evangelist, of digital transformation's power. "
- 7 years in Business Development of SaaS Solutions, Digital Transformation, and Data Consulting Services.
- Specialized in Digital Marketing Technology, CRM Solutions, Hospitality Technology, Partnerships and Relationship Management.
- Startup experience in the hospitality and digital marketing technology industry with a demonstrated history of providing SaaS solutions, and data strategy services. (Build and lead a team of 6)
Taipei，TW
[email protected]
886-932-300-841
Work Experience
Celnet Technology, Senior Account Executive, Dec 2020 - Now
- Customer engagement & solution design for world #1 Salesforce.com CRM & the customer success platform.
- Focus on helping customers' Digital Transformation and Customer Relationship Management to enable businesses in sales, marketing, and service processes from a customer success perspective.
- Experienced in all Salesforce CRM products, including Sales Cloud, Service Cloud, Marketing Cloud, and Customer Data Platform(CDP).
- Winning new logo and new product implementation, and making breakthrough results for the company in FSI, medical and healthcare, and Media industries, by knowledge management and solution redesign. Customers include 數位時代BNext, OBank, Bionime, CHUGAI, Nestle, CommonWealth Magazine, etc.
Ainotam Pte.Ltd., Sales Manager, Nov 2019 - Aug 2020
- First BDM at startup AI company "Ainotam".
- Head of partnership management to increase brand awareness in the Digital Marketing industry, including media agencies, E-commerce platforms, and media (i.e. Dentsu Aiges Network, UDN, 91App, Ruten, TAAA, DMA)
- Conducted the "Go-To-Market" strategy for new business and Martech products.
- Restructured communication procedures for user interview meetings in order to connect the client's real demands and engineering department goals and put them both on the same page.
Shalom Inc.旅安資訊, Head of Business Development, Nov 2016 - Oct 2019
- Responsible for sales activities at Shalom Inc. with a focus on providing SaaS solutions for hospitality management systems in the Asia Pacific region.
- Startup experience:
- Lead a team of six (sales and client support teams).
- Established the business development models, processes, and tools, including market research, product positioning, pricing strategy, sales kit, management system formulation and implementation for the sales team, client services, and the arrangement of the system implementation process.
- Connected and cultivated relationships with international partners and local influencers in the hospitality industry.
- i.e. Expedia Group, Booking Holdings Group, SiteMinder, D-Edge(Accor Group), Sabre, HotelsCombined, Creating networks of collaboration and cooperation.
- 30% plus of inbound clients were referred from partners, and more came from word of mouth.
- Raising brand awareness from zero to the most well-known PMS SaaS solution in Taiwan:
- Planned and coordinated 20+ events, including several product promotion seminars in major cities in Taiwan with business partners, lecturer of hospitality industry-related courses, lectures, and conferences.
- Reach and interview potential clients for the business development of revenue management consulting services.
- Generate 200K plus TWD revenue from each client per month.
- Served as company spokesman.
聯強國際 Synnex Group, Intel distributor, FAE, Feb 2014 ~ Jul 2016
- Intel distributor, Field Application Engineer(FAE) of the Industrial PC product line.
- Certification and incentives are granted every year for INTEL market and products.
- Responsible for 2 of the largest main accounts, Axiomtek and QNAP, of the Intel product line.
Skills
Business Development
Build up and optimize the process from the marketing funnel to the sales funnel for 3 companies, to bring leads and opportunities process fluently.
40 plus more events experience as the planner, the moderator, and the speaker for the most of time on kinds of occasions.
Relationship Management
Plan, Connect, and drive the growth of a robust relationship ecosystem for our business. This ecosystem should be designed to help our company forge, build and maintain essential relationships with partners and clients.
Management
Experience in building a team of 6 to provide SaaS solution service for a hotel management system in business development, implementation, and client service.
(Management system formulation and implementation,
sales and client service team management)
Communication
To acknowledge and respond to customers’ apparent demands is not good enough. As a true leader of the solutions provider, discovering clients' real problems behind their words, and trying to find or create solutions that are beyond expectation, is the key to bringing business breakthroughs and strong bonds with our clients. This makes a difference.
Education
長庚大學 Chang Gung University，CGU, 碩士學位, 電子工程 Electronic Engineering, 2010 ~ 2012
- Major in Bioelectronics and information technology.
- Thesis: "Real-time analysis on heart rate variability based on discrete wavelet transform"
長庚大學 Chang Gung University，CGU, 學士學位, 電子工程 Electronic Engineering, 2006 ~ 2010
師大附中 1088班, 2003 ~ 2006
(Left) Shalom PMS - Hospitality industry's leading property management system of SaaS solution in Taiwan.
(Right) 2017/05/17 Shalom PMS officially published!
(Left) RTM(Redefine Tourism Mixer) Association,the speaker of the course
Topic：The impact of Online Travel Agency(OTA)
(Right) Shalom Self-service Check-In solution implementation in The Place Taipei of Hotel Royal Group（南港老爺行旅）
(Left) Invited by Malaysia Tourism to share on the conference and met YB Dotuk Abdul Karim Rahman Hamzah, (Minister of Tourism, Art, Culture, Youth, and Sports in the Cabinet of Sarawak)
(Right) International Hotel Technology Forum, IHTF, Represent Shalom Inc. to make a speech.
自傳
從2014年任職聯強國際開始，我一直與國際級外商夥伴互動和B2B的商業模式中磨練；2016年迄今，親自陪伴旅安資訊Shalom Inc.從一個人到成為一個完整的團隊，從默默無聞到成為台灣首屈一指的雲端飯店SaaS服務管理系統品牌，搭配母集團博立思數據策略服務的視野，結合資訊工具、數據分析、組織營運的力量，更是無可取代的幸運機會與成就。
在資訊系統及網路電商平台的領域中，我特別專精於商業策略規劃、業務團隊經營管理、夥伴廠商關係經營及商業策略聯盟，對於BD本身的核心能力提案簡報、演說、結案、客戶服務，更有數百場以上的經驗以及實際而傑出的營收成績單。
我的個性積極樂觀、非常喜歡交朋友、熱愛講台舞台，享受迎接新的挑戰，以及面臨各種變化找出一條最適合的路。
旅安資訊Shalom Inc.的成立，從博立思數據策略老闆的無心插柳，讓我試試看這個管理軟體在市場上的接受度，我自己一個人做市場研究、產品定位、定價策略、簡報製作、陌生開發、買Google ADs、官網製作、SaaS產品行銷-試用-建置-上線-客服的流程建立、全台灣各縣市20場以上說明會/研討會、夥伴商業策略聯盟暨關係建立、商業策略規劃、業務團隊管理、教育訓練、海內外政府/學校/機構演講分享......在兩年期間，建立6個人組成業務客服團隊，共計7個國家、超過200間旅店採用Shalom PMS，包含台灣及香港多間知名飯店集團客戶，同時持有核心夥伴SiteMinder(全球市佔率最高的Channel Manager System)在台灣串接市場80%的份額，在台灣的旅宿相關產業投下一顆震撼彈，推動飯店從伺服器主機式架構到雲端架構的轉型趨勢，結合數據運用能力與創新應用，提升產業競爭力與服務維度，讓旅安資訊Shalom Inc.成為在台灣飯店管理系統的雲端首選品牌。
職涯的每個階段，我都會給自己定下三個追求的目標：
「錢多，事少，離家近」應該是每個年輕人夢寐以求的工作，也吸引初出茅廬的我選擇去聯強國際，做一個工作穩定表現的工業電腦FAE；然而當我得到的時候才知道，膚淺的表面條件並不能讓我真實地滿足，於是在局面發展一片大好的時候，毅然決然地裸辭求去。
「跟隨的典範，挑戰自己的機會，自由的時間」是我第二階段的追求，隸屬於博立思集團的旅安資訊Shalom Inc.，給了我這一份的幸運。
「開拓的視野，持續成長學習的曲線，更大的舞台」渴望成為職涯下一階段的寫照，期待在下一次的磨練中提升＆踏上新的旅程。
