Zulinda Shintasari

Front Liner

  Jakarta, Indonesia

Hi, I am Zulinda Shintari, Experienced Front Office Officer with vast
experience and knowledge in Hospitality Management. Skills include
managing Opera System, handling guest complaints and guest request,
always smile, and be humble to others. Able to apply Hospitality concepts
to improve my skills and knowledge.

 

Work Experience

Front Liner (Executive Floor) for Permata Bank  •  PT.ISS INDONESIA

December 2016 - November 2021

-Welcoming & Greeting The Guests

-Create monthly reports and send them to the Head of 'Biro Direksi'

-Create meeting schedule to the Board Of Directors and Board Of Commissioners.

-Receive documents to Board of Commissioners, President Director, Vice President Director, Corporate Secretary, Corporate Affairs, and Strategy Office.

Guest Service Officer (Trainee)  •  Copthorne Hotel Cameron Highlands, Malaysia

March 2016 - September 2016

-Providing informations about facilities, roomrates (in Ringgit),
and other services.
-Answer the Local/International Call in a timely and professional
manner.
-Listen to the guest's complaints and requests and resolve the issue
in a timely manner.
-Comply with the hotel elan policies, procedures, and code of
ethics,

Education

Universitas Bina Nusantara

Business Management

2020 - 2024

Skills

  • opera system
  • MS Office
  • Schedule management
  • Handling Administration
  • Great Interpersonal and Communication Skills
  • Social Media Management

Languages

  • English — Intermediate
  • Indonesian — Native or Bilingual
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