EXPEDIA Taiwan                                                                   Lodging Content / May 2015-Now

 Manage content creation and maintenance processes for hotel partners in areas such as      hotel features, Star ratings, photos, product rates and inventory; plus, manage training        processes for hoteliers on use of Expedia proprietary tools.

Manage case escalations with sales teams and hoteliers.

Analyze team performance; ensure team hits productivity and quality goals.

Work with other APAC and global teams including content, operations, business,                localization, and development teams to improve processes and customer service.

Conduct other content and project tasks.

 

GROUPON Taiwan                                                                    Editor / 2012-2015                                                               

Analyze and search selling points and information of merchants, decide the editorial            approach. 

 Systematically design A/B test to understand the best presentation of pictures and              headlines via computers and mobile phones for online consumers. 

Edict the attractive copywrite, headlines, and the layout of text and pictures, according      to the analyzed results of A/B testing and search engine ranking reports of GROUPON        website. 

 Cooperate across departments with sales, visual design and marketing team.