Kaohsiung City, Taiwan
June 2021 - September 2021
• Led weekly meetings between Quality Control and the Customer Service Departments for weekly work reports
• Checked the accuracy and correctness of the services provided by the company to ensure final product quality is consistently maintainted and improved in order to prevent complaints
• Ensured every single client’s and company’s checklists had no mistakes, from the departments of Customer Service, Market Research, Business Development, Finance Accounting
• In charge of and creating survey templates and to obtain client’s data as evidenced by business and growth through customer feedback/satisfaction surveys
• Wrote daily work reports for the supervisors to evaluate day-to-day tasks
January 2021 - May 2021
Handled food and beverages at the SUKHOTHAI - Sheraton's Thai style restaurant and business ran smoothly without any issues
Managed wine stock and meals, leading 20% food and beverages sales per month
Responsible for preproduction and sales person for Taiwanese-style lunch boxes during the second wave of the COVID-19 outbreak in Taiwan (May 2021) which resulted daily order that exceeded 2000+ boxes a day
Implemented food safety programs, resulting in increased food preparation knowledge and compliance among the staffs
Proactive with guest service during the restaurant's high seasons, including Taiwan's National Holidays (Lunar New Year, Dragon Boat Festival, etc)
Proactive with guests service during restaurant's high seasons, including Taiwan's National Holidays.
2018 - 2022