M.B.A. Service Science, National Tsing-Hua University / 國立清華大學 服務科學研究所
B.A. Humanity and Social Science, National Chiao-Tung University / 國立交通大學 人文社會學系
pingchunhsieh15311 c86848708@gmail.com https://c86848708.wixsite.com/simon
2017 CHI Student Design Competition Global Top 12 (CHI is the most prestigious conference in HCI field in the world)
2017 VR Navigation Design Patent (EU Patent EM005602166-0002/EM005602166-0001)
2014 HTC SmartHome Hackathon 1st prize
A. UX Design
Responsible for project- management, flow and wireframe design in a team that
worked on advanced projects such as smart speaker, robot and cryptocurrency
miners and software OSD in ASUS
B. UX Research
Collaborated with other designers to dig out user behaviors, journey and features
user want and conducted competitive analysis to build product roadmap with PMs
A. VR Video Product UX Design and Project Management
Conducted user research using competitor analysis to find trend of UI and key features
Designed UI that enables user to navigate easily in VR environment (HTC patent),
Proposed VR video strategies by collecting market insights and BI data
B. Viveport User Experience Enhancement Proposal
Evaluated Viveport store by using competitor analysis and heuristic evaluation
Coordinated with RD team to share the evaluation results and UX methods
A. Customer Satisfaction level Enhancement
Analyzed the data from call center including customer survey data, complaints, calls
Produced the team/ individual performance report and found weakness points
Based on their weakness points, we proposed toolkit to reduce errors
B.KM system Usability Research
Interviewed agents and observed their behaviors on KM system
Proposed features which can help agent not to make mistakes
A. Design Research Methods
Designed research methods and procedures suitable for the UTD by comparing the
results of pilot test, usability test and online survey
B. Usability Issue Report
Worked with Camera and Zoe team in UTD
Evaluated performance of new features using usability testing and desirability toolkit
Collected user's feedback about the new features using online survey
Shared research findings before a global audience
Qualitative Research
Interview, KJ Methods
Competitor Analysis
Usability Testing
Heuristic Evaluation
Quantitative Research
Questionnaire Design
R
SPSS
Gephi
Prototyping Experience
Paper Prototyping
Visio
Adode XD
Proto.io
Axure PR