any , Technical support and services desk L3, Dec 2012 ~ Present

Window server administration (window2008&2012R2).
Managing ADDS: create new users, password, password policies, etc.
Provide remote support all users (Team viewers, remote access and Skype business).
Installation and troubleshooting of network and shared printers.
Time to time update the asset inventories.
Time to time logical of servicing of printer and scanners.
TCP/IP network troubleshooting
Create daily basis report, ensure call solved with in SLA
Technical sound with administration, management, support& services skills i.e... IT infrastructure, Year Degree
Worked On Modules/SDKs
Client and Server environment, networking, application, system engineer &
Security
Managing user account and giving share & security level permissions.
Installation and Configurations of AD, DNS, DHCP, WD Son Window Server2012R2.
Installation of AD, Disk Quotas, Backup and Restore. Configure access to shared folders,
Manage shared folder permissions, Configure file system permissions, Owner ship
And folders.
Create virtual machines for test environment using VMware.
Responsible for troubling shooting internet issues.
Responsible for sharing the network printers.
Handling VIP cases, retention and NTRA complaints with full troubleshooting of
The technical problems for the ADSL service, Email and web hosting problems with the
Highest quality standards.
Handle international VC for VIP users.
Follow-up with customers inquires to maintain the highest level of satisfaction.
Coordinate with Vendors for Hardware related issues in desktop, laptop, Server, Broad band issues.
Handling Antivirus related issues virus Issue, definition update, installation of antivirus etc.
Mange & troubleshoot network (LAN or Wi-Fi) related issue.
Configuring Bio metric machines and configure ICARD and troubleshooting of projector.
Configure and troubleshoot email related issue of MS outlook.
Coordinate and manager relationships with vendors that provide hardware, network and other
Support.
Knowledge and work close with service desk &ticketing software tools like BMC Remedy.