any , Technical support and services desk L3, Dec 2012 ~ Present

Window server administration (window2008&2012R2).
Managing ADDS: create new users, password, password policies, etc.
Provide remote support all users (Team viewers, remote access and Skype business).
Installation and troubleshooting of network and shared printers.
Time to time update the asset inventories.
Time to time logical of servicing of printer and scanners.
TCP/IP network troubleshooting
Create daily basis report, ensure call solved with in SLA
Technical sound with administration, management, support& services skills i.e... IT infrastructure, Year Degree
Worked On Modules/SDKs
Client and Server environment, networking, application, system engineer &
Security
Managing user account and giving share & security level permissions.
Installation and Configurations of AD, DNS, DHCP, WD Son Window Server2012R2.
Installation of AD, Disk Quotas, Backup and Restore. Configure access to shared folders,
Manage shared folder permissions, Configure file system permissions, Owner ship
And folders.
Create virtual machines for test environment using VMware.
Responsible for troubling shooting internet issues.
Responsible for sharing the network printers.
Handling VIP cases, retention and NTRA complaints with full troubleshooting of
The technical problems for the ADSL service, Email and web hosting problems with the
Highest quality standards.
Handle international VC for VIP users.
Follow-up with customers inquires to maintain the highest level of satisfaction.
Coordinate with Vendors for Hardware related issues in desktop, laptop, Server, Broad band issues.
Handling Antivirus related issues virus Issue, definition update, installation of antivirus etc.
Mange & troubleshoot network (LAN or Wi-Fi) related issue.
Configuring Bio metric machines and configure ICARD and troubleshooting of projector.
Configure and troubleshoot email related issue of MS outlook.
Coordinate and manager relationships with vendors that provide hardware, network and other
Support.
Knowledge and work close with service desk &ticketing software tools like BMC Remedy.