Taipei City, Taiwan
Hello! My name is Esther Deng. I'm Esther Deng, known for my efficiency, organization, and adaptability. Photography, camping, and learning are my passions.
Presently, I serve as a Customer Service Leader and KYC Specialist at Pionex Global. My keen interest in compliance drives me to prepare for the CAMS exam.
Through blockchain experiences, I've grasped the importance of compliance reviews and transaction monitoring for platform integrity, fueling my commitment to excel in this field.
KYC Specialist|Customer Service Leader|Translation between Chinese, English and Russian
candy8292128@gmail.com • +886-988-052-427
Work Experience
Customer Service Leader|KYC Specialist
Pionex Global
October 2021 - Present
Taipei City, Taiwan
• Directed KYC processes, ensuring regulatory compliance and mitigating risks.
• In-depth understanding of company products and services, offering clients comprehensive product information and usage recommendations.
• Continuously updating knowledge on new products and services to provide the latest information to clients.
• Rapid analysis and resolution of various customer issues, including technical, operational, and product usage challenges.
• Collecting customer requirements and feedback, proposing improvement and optimization suggestions, actively participating in product enhancement processes.
• Lead and train a customer service team, fostering a collaborative and customer-centric environment.
• Handle business correspondence in English to communicate effectively with international clients and partners.
• Collaborate with cross-functional teams to implement and monitor compliance policies.
• Familiar with Zendesk and Sumsub operations
Art Manager
Ask Art Space
January 2021 - September 2021
New Taipei City, Taiwan
• Ensured the installation of the artworks in the exhibition space.
• Arranged for transport and storage of artworks.
• Design poster key vision of each exhibition.
• Provided information to visitors.
• Networked with art collectors and artists.
• Updated the gallery’s website and social media accounts.
Exhibition organiser
Kuang Hong Arts Management Inc.
November 2019 - November 2020
Taipei City, Taiwan
• Planned, managed, and operated exhibitions from concept to finish.
• Created and managed the budget for an exhibition.
• Negotiated and contracted with vendors to ensure the success of events.
• Monitored delivery of goods and services to ensure contract terms are satisfied.
• Adhered to legal, insurance, and health and safety regulations.
• Wrote promotional press releases.
• Worked with and gave guidance to staff involved in exhibitions and execution.
Art Gallery Intern and Social Media Editor
Taipei Contemporary Art Center
March 2019 - June 2019
Taipei City, Taiwan
• Edited and proofread articles.
• Translated documents, including autobiographies of artists, exhibition information, and workshop details, between Chinese and English.
• Launched the latest news and events on the digital platforms.
• Assisted exhibit move-in and move-out.
Travel Agent
Pro Tour Express
September 2018 - November 2018
Taipei City, Taiwan
• Planned different types of travel itineraries in Taiwan.
• Communicated with printing houses and ensured a smooth printing process for literature.
• Corresponded and contacted other business partners in Chinese, English, and Russian.
• Translated between Chinese and Russian to supervisor and Russian clients.
Chinese - Native
English - Business Level
Russian - Advanced Mid
Education
2016 - 2018
Saint Petersburg Stieglitz State Academy of Art and Design
Department of Art and Humanity
Art Business
Master Degree
2012 - 2016
Tamkang University
Department of Foreign Languages and Literatures
Russian Language and Literatures
Bachelor