Starbucks, Barista, Dec 2020 ~ Present

- Display a high degree of communication skills, taking orders at the drive-thru, making sure that each stage of complicated orders is correct.
- Ensure business compliance with COVID-19 regulations and restrictions by maintaining social distancing between customers and other members of staff, and maintaining a high level of hygiene.
- Construct high quality hot and cold beverages to a consistently high standard.
- Singlehandedly boosted sales by £150 over a busy weekend through upselling upgrades to beverages, leading to appraisal from management and being frequently mentioned in the daily KPI comments.

Tesco (Newtonhill 6085), Customer Service Assistant, Aug 2020 ~ Nov 2020

- Built upon my pre-existing skills in customer service.
- Gained experience in working in a retail environment.
- Operated a hand-held PDA in order to complete my tasks.
- Gained skills in stock control and stock replenishment.
- Oversaw and analysed the wastage process, coming up with new ways on how we can reduce waste.

Search Consultancy, Customer Service Manager, Mar 2020 ~ Aug 2020

I moved to this role following furlough from previous employment.
- Provided excellent inbound and outbound customer service on phone calls in a customer engagement centre.
- Used my problem solving and verbal communication skills to help resolve customer queries and complaints.
- Scored highly in customer satisfaction ratings consistently.
- Showed fluent IT skills.
- Demonstrated a high degree of compliance with GDPR and other relevant pieces of legislation when dealing with data.

Malmaison Dundee, Waiter, Feb 2020 ~ Mar 2020

I moved to this role as it was a step up, and was closer to my home.
- Delivered excellent customer service in a 4-star dining environment in a busy city centre hotel.
- Ensured that all correct hygiene procedures were followed to ensure a high degree of safety and hygiene.
- Operated a till and card machine, with exemplary cash handling skills.
- Offered food recommendations to customers based on their preferences, then often suggesting a drink to pair.
- Up-selling in order to increase revenue and profit.
- Displayed a high degree of communication skills, communicating messages from the kitchen to both waiting staff and diners.

- Showed excellent leadership skills and led a team through busy lunch and dinner services. 

- Ensured that all restaurant staff consistently followed high standards of service to provide an excellent end to end customer experience.

Hotel du Vin St. Andrews, Commis Waiter, Mar 2019 ~ Feb 2020

I moved to this role as it was a step up from my previous role.
- Operated a till and card machine, with exemplary cash handling skills.
- Offered food recommendations to customers based on their preferences, then often suggesting a drink to pair.
- Up-selling in order to increase revenue and profit margins.
- Providing excellent service to hotel guests throughout the day, including in the restaurant, room service, weddings and private functions, and in the bar.

Tartan Coffee House, Waiter/Barista, Sep 2018 ~ Mar 2019

- Made hot and cold beverages, including using a coffee machine.
- Maintaining high kitchen and front of house hygiene standards.
- Provided table service to customers, and took orders over the phone for takeaway.
- Prepared ice cream, cakes, milkshakes and smoothies.

Harbour Cafe, Tayport, Cafe Assistant, Jun 2016 ~ Jan 2017

- Made hot and cold beverages, including using a coffee machine.
- Maintaining high kitchen and front of house hygiene standards.
- Provided table service to customers, and took orders over the phone for takeaway.
- Prepared ice cream, cakes, milkshakes and smoothies.