Polite agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Kolkata, West Bengal, India
April 2021 - Present
Properly completed surveys before ending each call.
Explained questions in better detail for interviewees to allow truthful answers.
Reviewed, classified and recorded survey data in preparation for computer analysis.
Consulted with clients to identify survey needs and specific requirements such as special samples.
Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
Directed updates and changes in survey implementation and methods.
Entered responses from survey participants into internal database to later compile reports or conduct analysis.
2008 - 2021