Mohamed Tarek Galal
Accountant
Hardworking in my job and focused on completing work quickly to consistently exceed targets. Reliable team members accustomed to taking on challenging tasks. Dedicated to business success.
Giza District, Giza Governorate, Egypt
Personal Information
E-mail: [email protected]
phone number: 01123186703
Date Of Birth:24-5-1997
Military service: Performed
Nationality: Egyptian
Religion: Muslim
Social status: single
Work Experience
Customer Service Representative • Teleperformance
Managed inbound and outbound calls to respond to inquiries and resolve concerns.
Communicated with clients over various platforms such as phone, email, web portal, and chat.
Responded to questions and followed up on customer interactions.
Recommended products and services to members and educated customers about relevant offerings.
Validated data and resolved problems related to system-generated information.
March 2021 - August 2021
Customer Service Representative • We Egypt
Responded to questions and followed up on customer interactions.
Assisted associates with problem resolutions.
January 2021 - February 2021
Customer Service Representative • Orange
Opened and closed accounts and processed applications.
Returned customer calls, responding to inquiries and complaints effectively.
Answered incoming calls and assisted customers with questions.
June 2019 - October 2019
Organizer • theater organization in Sonbal city
Listened to requests from guests and coordinated required services and solutions with appropriate staff.
Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at all stages.
December 2017 - May 2019
Sales • OPPO
Welcomed guests and offered quick assistance to handle diverse needs.
Provided accurate information to help customers quickly navigate the store and acquire items for purchase.
August 2017 - October 2017
volunteer • Resala Charity Organization
Documented volunteer time and patient visit activity accurately, promptly, and objectively.
Helping poor people in the country and painting schools, mosques.
September 2009 - January 2011
Education
2016 - 2019
Cairo University
Bachelor in Commerce, Accounting Department
ICDL
PFA
Skills
- Customer Service Skills
- Time Management
- Call escalation
- the ability to work under pressure and multi-task
- Problem Resolution
- Service upselling
Languages
- English — Intermediate
- Arabic — Native or Bilingual
