I am a dedicated worker with a strong work ethic. Detail-oriented with excellent organizational skills is what sets me apart from other candidates.
HIGHLIGHTS:
Advanced proficiency in Microsoft Office and web-based platforms
Positive nature; excellent team player but also a competent and independent worker
Excellent communication skills – written, verbal, and electronic in Mandarin and English
Accustomed to working in a fast-paced, high-pressure work environment; able to maintain a calm, positive attitude and enthusiasm regardless of circumstance
A persistent problem solver and critical thinker
Technical Skill Set:
I am familiar with HTML, SQL, Python, and domain management
I am proficient with ticket and project management systems like Zendesk and Slack
I enjoy learning new knowledge in technology
I am proficient in excel and data management
Customer Service Specialist
Taipei City, TW
peterchien82@gmail.com
Answer questions regarding our SOP, banking procedures, blockchain and cryptocurrencies via email, Telegram, and live chat
Introduce Amber's investment products to clients
Assist users with navigating the app and demonstrate the functions available
Test app upgrades and provide feedback to internal teams
Capture bugs and report them to developers
Troubleshoot with clients and provide technical support
Handle clients' feedback, suggestions and bug reports
Help with app content localization and translation(English and Mandarin)
Train new teammates and provide support
Manage and update articles in Help Centre
Preparing and delivering lessons to improve students' reading, writing, and conversing skills
Tailoring teaching style following students' needs
Tracking and reporting on students' progress
Ensuring that equipment is in good working condition at all times
Assigning activities to facilitate students' consolidation of learning materials
Supporting customer service team with incoming inquires and escalated issues via phone, email, and live chat
Answer all the product-related inquires and help customers complete their transactions.
Help customers track their packages and resolve shipping issues
Process all the exchange and return requests
Provide SOP and policy training to new team members
Handle customer complaints and escalations
Update FAQ and review customer service policies periodically
Assisting customers with online purchases and event details
Managing orders, client database, order fulfillment, and client inquires/complaints
Providing phone and email support to customers and event vendors
Managing Amex Delights website: uploading offers, editing offer information, managing system errors
Editing HTML marketing emails
Creating quarterly analysis report on sales, marketing email reach, and website traffic
Analysis and evaluation of the user journey to optimize customers’ experience