Varied Expertise of 12+ Years Across the Spectrum of IT Service Management, Project Management.
Passionate about delivering Value , Constantly look at ways of improving service and opportunities to deliver .
Ability to anticipate Issues and offer quick solutions. Fast Learner- Good at grasping new information. Skilled at building Rapport . Ability to see the big picture and Act. Ability to delegate effectively and Motivate people.
Establish Governance, Manage Client and Stake holders expectations, Building and maintaining strong client relationships.
Identifying , Interpreting , Validating and Defining specific requirements to improve service and/or reduce costs.
ITIL V3 INTERMEDIATE CERTIFIED – Service Operation Internal Auditor Training
ITIL V3 INTERMEDIATE CERTIFIED – Service Transition APM Project Management Training
ITIL V3 INTERMEDIATE CERTIFIED – Scheduled Offerings and Agreements
ITIL V3 INTERMEDIATE CERTIFIED – Continuous Service Improvement
Defining and formalizing standards for operational compliance - Designing Management Reports, Analyzing KPI Trends.
Negotiating and refining OLAs with the business units for interface support and developing fixes and enhancements.
Work with Service Owners and Process owners at strategic levels to help design and maintain processes to support the Services offered.
Assessing the priority and impact of all technical, functional and data content changes for accuracy with the help of Business Analysts.
Analyzing functional specifications and other Engineering authored technical documents to interpret overall functionality and translate them into workable IT Requirements.
Working with Process Owners/Service owners to manage recommendations received from the users and prioritizing enhancements based on resource availability , considering the value add to process deliverables.
Gathering requirements, scoping and finalizing mid-size projects, drive projects from start to finish, achieving the milestones on time and in scope, on time delivery, minimizing scope creep.
Working with different teams to ensure that all project milestones are met on time with proactive planning and on-time deployment, including plans for data and code migration from third-party data repositories.
Analyzing the Statement Of Work , Priority Management of tasks/activities and managing the delivery of prioritized work.
Tools Expertise : HP Service Center, HP Service Manager (version 7 and 9), HP Asset Manager, HP Quality Center, Nimbus Control, JIRA , Github, ODOO, Service Now, Service Desk Plus, MEGA