Qi CHEN

A product thinker with a technical background and passion for growth, UX and data.

Melbourne, AU

+61 405 412 388
qichen@outlook.com

Blog: https://medium.com/@_qichen/

Skills


Technology & Delivery

Agile delivery
Kanban/Scrum
Story writing
Distributed team
Prioritisation
Emerging technologies

Software architecture design


UX & Product

User journey mapping

Rapid prototyping
MVP

Lean canvas

 Competitor analysis
Business case/ROI 

Product roadmap


Data & Growth

SQL Data analysis
Behaviour data analysis tools

Dashboarding & visualisation tools

Conversion rate optimisation 

Growth hacking
SEO

Content/marketing strategy

Experience

Urban.com.au, June 2018 - Present

Manager - Product & Engineering | Richmond, VIC


Key achievements: 

Increased overall enquiry conversion rate & revenue 400% by lead flow experiments.
Launched the B2B customer portal for lead management & automation.
Uplift lead quality with a variety of techniques, including SMS verification.
Delivered a world-class search experience for consumers to discover new homes.
Delivered a custom-build email marketing solution for process automation and lead gen.
Executed product strategy with a distributed engineering team.
Managed the data strategy across consumer behavioural analytics.

Landchecker, Oct 2017 - May 2018

Product Manager | South Melbourne, VIC


Validated business ideas by a series of customer research, user testing and rapid prototyping.

Developed commercial partnership and collaborative product execution, such as RACV, CoreLogic etc.

Organised delivery cycles with a local engineering team through a lean/agile methodology.

LoungeBuddy, Apr 2017 - Oct 2017

Web Engineer | Melbourne & San Francisco


Organised and implemented a smooth user migration to Auth0 platform.

Improved customer support across multiple channels with a transition to Zendesk.

Managed backlogs for the main web product and internal tools.

REA Group, May 2015 - Apr 2017

RealBiddr Inventor & Product Owner | Melbourne & Sydney


Invented and prototyped a brand-new commercial product through a series of Hackathon, pitching, user research, co-creation and inception.

Received $20,000 funding & resources from CEO and Board members of REA Group, through "The Big Idea" competition.

Demonstrated and iterated the MVP across Victoria and NSW, partnering with McGrath Estate Agents, Gary Peer Real Estate.

Applied a commercial patent for digital auction system.

REA Group, Mar 2015 - Sep 2016

IT Graduate | Richmond, VIC


iOS development using Objective-C/Swift at realcommercial.com.au

Full-stack web development using Ruby on Rails, React.js, Scala at connect.realestate.com.au & 1form.com

Organised & led internal Agility guild meet-ups

DEK Technologies, Feb 2014 - Feb 2015

Linux Developer | Melbourne, VIC

Developed core middleware on computer clusters using OpenSAF in Linux environment

Got involved in the full development cycle, including technical design, coding, testing, integration, and releasing

Worked in an agile/scrum Research & Development environment

Maptek, Nov 2013 - Feb 2014

Software Engineer Trainee | Adelaide, SA

Implemented 3D point cloud registration features with laser scan data in I-Site Studio using C++

Designed the graphical interface and integrated it into the Studio

Worked in an agile/scrum Research & Development team

Education

The University of Adelaide, 2010 - 2013

Bachelor of Computer Graphics

Top 15% within the faculty

Distinction Average

The College of William and Mary, 2012

Exchange Program

Dean's List

Languages

Cantonese (Native or bilingual proficiency) .                                 Mandarin Chinese (Native or bilingual proficiency)