Yuchuan Shih
(886) 925-036603 | [email protected]
PROFILE
Solid background in online travel E-commerce with account management, data analysis, product implementation, operation management and training programs.
WORK EXPERIENCE & SELECTED ACCOMPLISHMENTS
Associate Market Manager • Expedia
• Account Management in International Chain & local top producers such as Marriot, IHG & Evergreen and maintaining solid partnership.
• Increasing +17% revenue YoY growth with 130+ high value partners.
• Deliver business analysis, market insights to improve client visibility in Campaign and Media Solutions.
Jan 2022 - Present
Lodging Solution Specialist • Expedia
• Create internal training materials for lodging technical solutions and customer service.
• Optimize connectivity program in developing tools and integration, working with internal teams and external vendors.
• Provide critical analysis of strategies to achieve successful rates of customer satisfaction and client self-service.
Oct 2020 - Dec 2021
Lodging Content Specialist • Expedia
• Educate+1200 new clients end to end Expedia platform onboarding training.
• Develop content strategy plans in review lodging star rating, quality score, customer reviews and SEO.
Feb 2016 - Oct 2020
Lodging Partner Specialist III • Expedia
• Participate multiple software tests & learn projects to improve the back-end operation system.
• Process partner transaction requests and support inquiries relating to product exposure and pricing strategy.
Feb 2015 - Feb 2016
Customer Relationship Management Representative • Bureau Veritas
• Conduct management system audit once qualification recognized by a technical team.
• Maintaining the relationship with vendors and clients.
Mar 2014 - Feb 2015
Graduate Research Assistant • Eastern Michigan University
• Generate and analyze a large quantitative database for the Taiwanese hospitality and consumer behaviors project via IBM SPSS.
Sep 2011 - Jan 2014
Senior Quality Control Engineer • Bright Life Enterprise Co., Ltd
• Coordinate and operate the manufacturing line for medical instruments and medical-related supplies.
• Launch the potential foreign suppliers and boost business collaborations with companies in Japan, China and Germany
Jan 2009 - July 2011
EDUCATION
2014 - 2015
Taiwan External Trade Development Council (TAITRA), Taipei, Taiwan
The Post-Master’s International Marketing Certificate
2011 - 2013
Eastern Michigan University
Master of Science in Hotel and Restaurant Management
2003 - 2007
Chinese Culture University
Bachelor of Science in Food Science and Nutrition
Skills
• Salesforce
• Tableau
• MS office
• Project Management
• Digital Marketing
• Account Management
• Content Strategy
• Internal & External Trainings
CERTIFICATIONS
Project Management Professional, Project Management Institute, Credential ID 3187756
Language
• English
• Mandarin (Traditional/Simplified)
• Taiwanese
