seemant khanna

Customer success

Experienced in customer success bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

  Dehradun, Uttarakhand, India

Work Experience

Management trainee  •  CEAT

1.Assisted established management staff with operational oversight, business development and process improvement strategies.
2. Devised processes to boost long-term business success and increase profit levels.
3. Working with distributors and dealers to make sure goals are achieved.
4.Developed documentation and logs of implemented solutions and generated and submitted reports.
5. Handling team of 15+ people to make sure they are working on the given target.
6.Making sure dealers and distributors are giving optimum business to the company

December 2020 - August 2021

Trainee  •  Amul

1. Attended training courses to build understanding of
processes, techniques and industry.
2. Recommended changes, improvements or
enhancements in products to product development
team based on customer feedback.
3. Gained customer acceptance by demonstrating
cost reductions and operations improvements.
4. Cross selling and upselling of Amul products .
5. Working with distributors of the company to make
sure they are giving optimum business .

February 2019 - May 2019

cafe manager  •  Cafe coffee day

1. Trained cafe employees to consistently exceed
    customers' expectations and provide superior
    service.
2. Working with Big giants of the company to make
    sure they are always working with cafe coffee day.
    Increasing the customer retention rate.
3. Cross selling and upselling of Cafe coffee day
    products.
4. B2B tie up .

September 2017 - May 2018

Education

2018 - 2020

IBS Hyderabad

MBA

2013 - 2016

IHM

Bsc. In Hospitality and Hotel Administration

2012 - 2013

C.B.S.E Board

Class XII

Skills


  • Word
  • Excel
  • Customer Service
  • Google Drive
  • Sales & Marketing
  • Salesforce
  • Team Leadership

Languages


  • English — Professional
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