seemant khanna
Customer success
Experienced in customer success bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
CEAT
IBS Hyderabad
Dehradun, Uttarakhand, India
Professional Background
Current status
-
Profession
-
Fields
Advertising
Work experience
2-4 years
Management
I've had experience in managing 10-15 people
Skills
WordExcelCustomer ServiceGoogle DriveSales & MarketingSalesforceTeam Leadership
Languages
English・Professional
Job search preferences
Desired job type
Full time・Interested in working remotely
Desired positions
Management trainee
Desired work locations
-
Freelance
Non-freelancer
Work Experience
Management trainee
December 2020 - August 20219 mos
1.Assisted established management staff with operational oversight, business development and process improvement strategies. 2. Devised processes to boost long-term business success and increase profit levels. 3. Working with Distributors and dealers to make sure goals are being achieved. 4.Developed documentation and logs of implemented solutions and generated and submitted reports. 5. Handling team of 15 people to make sure they are working on the given target. 6.Making sure Dealers and distributors are giving optimum business to the companyTrainee
February 2019 - May 20194 mos
1. Attended training courses to build understanding of processes, techniques and industry. 2. Recommended changes, improvements or enhancements in products to product development team based on customer feedback. 3. Gained customer acceptance by demonstrating cost reductions and operations improvements. 4. Cross selling and upselling of Amul products . 5. Working with Distributors of the company to make sure they are giving optimum business . 6. Market research for various products of the company.cafe manager
September 2017 - May 20189 mos
1. Trained cafe employees to consistently exceed customers' expectations and provide superior service. 2. Working with Big giants of the company to make sure they are always working with cafe coffee day. Increasing the customer retention rate. 3. Cross selling and upselling of Cafe coffee day products. 4. B2B tie up .
Education
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