Expert customer service representative dedicated to providing the highest quality experience.
About Me:
I am a highly results-oriented individual with over 8 years of experience in client services. I thrive in team settings and work efficiently to solve client’s problems while remaining cool under pressure. The qualities I will bring to your team include:
* Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective and professional manner.
* Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation.
* Passion and Motivation: I have a true passion for client services and take pride in making people happy. I am also highly motivated to progress in my career and eager to grow and succeed.
Work Experience
Dispatcher
Chicago locksmiths
July 2021 - Current
- Dispatch Center environment
- Communicated and scheduled appointments via Phone, Podium, Yelp, Angi’s list, Google Leads and Email
- Use Power dispatch to schedule appointments, communicate with technicians, create estimates, client management etc.
- Dispatched technicians to scheduled appointments and emergency calls based on locations, needs and worker availability.
- Key Holder
Front Desk Associate
Massage Envy
December 2019 - July 2020
- Processed monthly membership fees
- Cash, Credit/Debit, check handling
- Sell wellness program memberships and gift cards
- Covid-19 screening questions / temperature Taking
- I made reservations over the phone, in person and via Meevo for guests and provided confirmation information.
- Used Meevo to activate new memberships, check-ins and check-outs.
- Key Holder
Store Manager
Metro Pcs
September 2017 - April 2019
- Maintained knowledge of new wireless devices, pricing plans, promotions, and service features
- Performed daily opening and closing procedures -maintain store appearance
- File warranty and insurance claims
- Conducted interviews / recruited new hires.
Retail Sales Associate
T-Mobile
October 2015 - September 2017
- Activate wireless phone and data services
- Maintain visual merchandise
- File warranty and insurance claims
- Identify customer needs and accept payment
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Issued receipts and processed refunds, credits or exchanges
- Opened and closed store independently and prepared nightly bank drop for manager
Education
2009 - 2010
Everest College
Medical Assistant
2008 - 2008
Paul Simon Chicago Job Corps Center
General Education Diploma
Skills
- Product Knowledge
- Customer Focus
- Leadership
- Fast Learner
- Hardworking
- Team Management
- Customer Support
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Languages
- Spanish — Native or Bilingual
