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Tania Martinez
Expert Customer Service Representative
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Tania Martinez

Expert Customer Service Representative
I am a highly results-oriented individual with over 8 years of experience in client services. I thrive in team settings and work efficiently to solve client’s problems while remaining cool under pressure. The qualities I will bring to your team include: * Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective and professional manner. * Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation. * Passion and Motivation: I have a true passion for client services and take pride in making people happy. I am also highly motivated to progress in my career and eager to grow and succeed.
Chicago locksmiths
EVEREST COLLEGE
Chicago, IL, USA

Professional Background

  • Current status
  • Profession
    Customer Service Representative
  • Fields
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
    I've had experience in managing 5-10 people
  • Skills
    Product Knowledge
    Customer Focus
    Leadership
    Fast Learner
    Hardworking
    Team Management
    CustomerSupport
    Continual Improvement
  • Languages
    Spanish
    Native or Bilingual
  • Highest level of education

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Dispatcher
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Dispatcher

Jul 2021 - Present
-Dispatch Center environment -Communicated and Schedule appointments via Phone, Podium, Yelp, Angi’s list, Google Leads and Email -Use Power dispatch to schedule appointments, Communicate with technicians, create estimates, client management etc. -Dispatched technicians to scheduled appointments and emergency calls based on locations, needs and worker availability. -Key Holder

Front Desk Associate

Dec 2019 - Jul 2020
8 mos
-Process monthly membership fees Cash, Credit/Debit, Check handling -Sell wellness program memberships and Gift cards -Covid-19 screening questions / temperature Taking -Took reservations over phone, in person and via Meevo for guests and provided confirmation information. -Used Meevo to Activate new memberships, check-ins and check-outs. -Key Holder

Store Manager

Sep 2017 - Apr 2019
1 yr 8 mos
-Maintained knowledge of new wireless devices, pricing plans, promotions, and service features -Performed daily opening and closing procedures -maintain store appearance -File warranty and insurance claims -Identify customer needs and accept payment -Conducted interviews / recruited new hires.

Retail Sales Associate

Oct 2015 - Sep 2017
2 yrs 0 mos
-Activate wireless phone and data services -Maintain visual merchandise -File warranty and insurance claims -Identify customer needs and accept payment -Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. -Issued receipts and processed refunds, credits or exchanges. -Opened and closed store independently and prepared nightly bank drop for manager.

Dispatcher/Post Caller

Sep 2014 - Oct 2015
1 yr 2 mos
-Verified services for customer satisfaction -Dispatched jobs with locations -Tested and resolved technical issues -Mediated dispute resolutions -Assigned daily routes to technicians.

Education

Non-Degree Program (e.g. Coursera certificate)
Medical Assistant
2009 - 2010
Other
General Education Diploma
2008 - 2008