Tania Martinez
Expert Customer Service Representative
I am a highly results-oriented individual with over 8 years of experience in client services. I thrive in team settings and work efficiently to solve client’s problems while remaining cool under pressure. The qualities I will bring to your team include:
* Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective and professional manner.
* Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation.
* Passion and Motivation: I have a true passion for client services and take pride in making people happy. I am also highly motivated to progress in my career and eager to grow and succeed.
Chicago locksmiths
EVEREST COLLEGE
Chicago, IL, USA
Skills
Languages
Spanish
・
Native or Bilingual
Work experiences
Dispatcher
Chicago locksmiths
Jul 2021 ~ Present
-Dispatch Center environment
-Communicated and Schedule appointments via Phone, Podium, Yelp, Angi’s list, Google Leads and Email
-Use Power dispatch to schedule appointments, Communicate with technicians, create estimates, client management etc.
-Dispatched technicians to scheduled appointments and emergency calls based on locations, needs and worker availability.
-Key Holder
Front Desk Associate
Massage Envy
Dec 2019 ~ Jul 2020
・
8 mos-Process monthly membership fees
Cash, Credit/Debit, Check handling
-Sell wellness program memberships and Gift cards
-Covid-19 screening questions / temperature Taking
-Took reservations over phone, in person and via Meevo for guests and provided confirmation information.
-Used Meevo to Activate new memberships, check-ins and check-outs.
-Key Holder
Store Manager
METRO PCS
Sep 2017 ~ Apr 2019
・
1 yr 8 mos-Maintained knowledge of new wireless devices, pricing plans, promotions, and service features
-Performed daily opening and closing procedures -maintain store appearance
-File warranty and insurance claims
-Identify customer needs and accept payment
-Conducted interviews / recruited new hires.
Retail Sales Associate
T-Mobile
Oct 2015 ~ Sep 2017
・
2 yrs 0 mos-Activate wireless phone and data services
-Maintain visual merchandise
-File warranty and insurance claims
-Identify customer needs and accept payment
-Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
-Issued receipts and processed refunds, credits or exchanges.
-Opened and closed store independently and prepared nightly bank drop for manager.
Dispatcher/Post Caller
CYPRESS COMMUNICATIONS
Sep 2014 ~ Oct 2015
・
1 yr 2 mos-Verified services for customer satisfaction
-Dispatched jobs with locations
-Tested and resolved technical issues
-Mediated dispute resolutions
-Assigned daily routes to technicians.
Educations
EVEREST COLLEGE
Non-Degree Program (e.g. Coursera certificate)・Medical Assistant
2009 - 2010
PAUL SIMON CHICAGO JOB CORPS CENTER
Other・General Education Diploma
2008 - 2008
