//assets.cakeresume.com/assets/contentarea/contentarea-2d64eca8dae2a1ffb31e0fb1df887bbad072c7c19734d7d30fa14884bbcc299a.css

I am a highly results-oriented individual with over 8 years of experience in client services. I thrive in team settings and work efficiently to solve client’s problems while remaining cool under pressure. The qualities I will bring to your team include:
* Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective and professional manner.
* Professional Attitude: As my references will attest, I have a knack for staying positive and upbeat, regardless of the situation.
* Passion and Motivation: I have a true passion for client services and take pride in making people happy. I am also highly motivated to progress in my career and eager to grow and succeed.



EVEREST COLLEGE

PAUL SIMON CHICAGO JOB CORPS CENTER

Expert Customer Service Representative

Tania Martinez

Chicago locksmiths

Dispatcher

-Dispatch Center environment
-Communicated and Schedule appointments via Phone, Podium, Yelp, Angi’s list, Google Leads and Email
-Use Power dispatch to schedule appointments, Communicate with technicians, create estimates, client management etc.
-Dispatched technicians to scheduled appointments and emergency calls based on locations, needs and worker availability.
-Key Holder

-Process monthly membership fees
Cash, Credit/Debit, Check handling
-Sell wellness program memberships and Gift cards
-Covid-19 screening questions / temperature Taking
-Took reservations over phone, in person and via Meevo for guests and provided confirmation information.
-Used Meevo to Activate new memberships, check-ins and check-outs.
-Key Holder

Massage Envy

Front Desk Associate

-Maintained knowledge of new wireless devices, pricing plans, promotions, and service features
-Performed daily opening and closing procedures -maintain store appearance
-File warranty and insurance claims
-Identify customer needs and accept payment
-Conducted interviews / recruited new hires.

METRO PCS

Store Manager

-Activate wireless phone and data services
-Maintain visual merchandise
-File warranty and insurance claims
-Identify customer needs and accept payment
-Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
-Issued receipts and processed refunds, credits or exchanges.
-Opened and closed store independently and prepared nightly bank drop for manager.

T-Mobile

Retail Sales Associate

-Verified services for customer satisfaction
-Dispatched jobs with locations
-Tested and resolved technical issues
-Mediated dispute resolutions
-Assigned daily routes to technicians.

Tania Martinez’s posts