Avatar of Abby Luo.

Abby Luo

Graduate Assistant @ University of Texas at Austin
A flight attendant seeks to bring 8 years of customer service experience to a UX designer position in a goal-oriented, fast-paced tech environment.
Logo of University of Texas at Austin.
University of Texas at Austin
Logo of University of Texas Austin.
University of Texas Austin
Taipei City, Taiwan

Skills

figma
sketch
zeplin
Photoshop
Adobe XD
ui/uxdesign
PowerPoint

Languages

English
Fluent
Chinese
Native or Bilingual

Work experiences

Logo of University of Texas at Austin.

Graduate Assistant

University of Texas at Austin
Part-time

Jan 2023 ~ Present
Lead a team of 4 to conduct interactive workshops with 3,000+ students and iterate the curriculums by synthesizing data. Analyze data to understand student's needs and design data visualization to communicate with a larger audience.

Product Design Intern

CKOY
Internship

Jun 2022 ~ Aug 2022
3 mos
he position involved creating end-to-end user experience for both physical and digital products. My responsibility included designing wireframes and interactive prototypes of a desktop/ mobile website to streamline the user experience, creating email campaigns for 900+ subscribers with A/B testing to increase conversion rate, conducting user research with 50+ stakeholders to extract prioritized product requirements, and designing cross platforms marketing materials with style guides to increase monthly impressions

Flight Attendant

China airlines

Dec 2013 ~ May 2022
8 yrs 6 mos
Ensuring service quality by planning and prioritizing tasks, optimizing 300,000+ customers’ travel experience by actively listening and communication skills, and collaborating efficiently with people from more than 5 countries to promote onboard safety by paying attention to details

Educations

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University of Texas Austin

Master of Science (MS)
UX Research & Design

2022 - 2024
4/4 GPA
Description
Conducted evaluation with a focus on usability and accessibility of the website via user testing, heuristic evaluation, and manual review. Design a mobile app from sketch to interactive prototyping with 3 iterations via user testing with more than 40 participants.

Georgia Tech university

Non-Degree Program (e.g. Coursera certificate)
Human-Center design

2020 - 2021
Description
Earned the knowledge about HCI, research methods, design principles, evaluation techniques.
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National ChengChi university

Bachelor’s Degree
Land Economic - Urban planning

2009 - 2013
Description
Focus on balancing resource distribution based on the user needs and developing requirement.
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