Cindy Zirkel
Quality Analyst
I have 2 years bpo experience in customer service and in outbound sales. My recent experience was to make evaluation of calls regarding processes and how to improve it through making data report.
Skills
Languages
English
・
Intermediate
Work experiences
Quality Analyst
Blueprint Business Solutions Corp・Full-time
Mar 2022 ~ Sep 2022
・
7 mosLapu-Lapu City, Cebu, Philippines
Make evaluation of inbound/outbound calls to improve process or quality
To ensure compliance and quality has been met.
Making data report daily.
Audit up to 40 calls daily.
Lead Qualifier Specialist
Blueprint Business Solutions Corp・Full-time
Jul 2021 ~ Mar 2022
・
9 mosLapu-Lapu City, Cebu, Philippines
Reaching out sales/leads through outbound and inbound calls
Customer Service Representative
Concentrix
Jan 2020 ~ Dec 2020
・
1 yr 0 mos• Answer inbound calls and live chats from customers.
• Updating customer's data in the system.
• Documenting all calls and chats handled.
• Providing best customer experience by answering inquiries and solving problem.
Educations
Cebu Institute of Technology University
Bachelor of Science (BS)・Information Technology
2018 - 2018
University of Cebu
High School Diploma・Accountancy and Business Management
2016 - 2018
