Avatar of Elisa Buturla.

Elisa Buturla

Customer Service Representative
Talented individual with a desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to a new, rewarding opportunity.
Wendys
Pima Medical Institute
Phoenix, AZ, USA

Skills

High Standards
Cleanliness
Courteous
Pleasant
Assisted
Energetic
Courtesy
Interpersonal Skills
Meeting Deadlines
Professionalism
Flexibility and Adaptability
Polite
Attention To Detail
Ability To Adapt
Honest

Languages

English
Native or Bilingual

Work experiences

Cashier/Drive thru

Wendys

May 2021 ~ Sep 2021
5 mos
Taking orders from the counter and drive thru, light food prep, cleaning and sanitizing, etc

Warehouse Associate

Goodwill

Jan 2021 ~ May 2021
5 mos
Picking through bins of donations to find what items could go on sale floor. I would also tag and price each item

Customer Service Representative

Revana Inc.

Apr 2016 ~ Nov 2017
1 yr 8 mos
Ensured optimal passenger experience, achieving top satisfaction, retention and referrals. Answered customers' questions and addressed problems and complaints in person and via phone. Ranked in the top 5% for customer satisfaction among 120 competing comtomer service presentative. Investigated and resolved billing and service discrepancies. Recommended, selected and helped locate merchandise based on customer needs and desires. Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.

Auditor

Lone Butte Casino

Dec 2013 ~ Nov 2015
2 yrs 0 mos
Wrote reports, authored papers and organized supporting documentation. Met with business leaders and owners to discuss audits and findings. Appraised adequacy of internal control systems by completing audit questionnaires. Appraised adequacy of internal control systems by completing audit questionnaires. Appraised adequacy of internal control systems by completing audit questionnaires. Performed information system audits to manage internal controls and assess risks. Identified weakness and successes of existing control systems. Prepared special audits and control reports by analyzing trends. Provided suggestions to improve management control weaknesses. Determined and detailed gaps in process, procedure and system controls. Used advanced software skills to produce high-quality documents, reports and presentations.

Cocktail Waitress

Lone Butte Casino

Dec 2013 ~ Nov 2015
2 yrs 0 mos
Hand-washed dishes and glassware thoroughly. Completed daily logs, updated computer tracking systems and filled out other relevant documentation. Checked on guests to ensure satisfaction with each food course and beverages. Delegated tasks to team members to optimize productivity. Maintained safe food handling standards at all times. Assisted servers and dining room hosts, quickly responding to guests' needs. Greeted new customers, answered initial questions and took drink orders. Maximized employee morale and corrected performance issues according to established standards. Suggested additional items to customers to increase restaurant sales. Greeted guests in a pleasant and courteous manner.

Dog Groomer

PetSmart Inc.

Sep 2011 ~ Dec 2013
2 yrs 4 mos
Trimmed and styled animals' coats according to owner instructions and breed standards. Assisted customers by phone, including scheduling appointments and treatments. Processed client payments, sent invoices and placed appointment reminder calls. Adhered to high standards of safety, cleanliness and professionalism. Restrained and managed scared and active animals.

Educations

Pima Medical Institute

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Pima Medical Institute

Master of Business Administration (MBA)
Certified Nursing Assistant

2012 - 2021
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