Ensured optimal passenger experience, achieving top satisfaction,
retention and referrals.
Answered customers' questions and addressed problems and complaints
in person and via phone.
Ranked in the top 5% for customer satisfaction among 120 competing
comtomer service presentative.
Investigated and resolved billing and service discrepancies.
Recommended, selected and helped locate merchandise based on
customer needs and desires.
Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.