Avatar of Elisa Buturla.
Elisa Buturla
Customer Service Representative
ProfileResume
Posts
0Connections
Print
Avatar of the user.

Elisa Buturla

Customer Service Representative
Talented individual with a desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to a new, rewarding opportunity.
Wendys
Pima Medical Institute
Phoenix, AZ, USA

Professional Background

  • Current status
  • Profession
    Customer Service / Support
  • Fields
    Electronics / Telecommunications
  • Work experience
    10-15 years (10-15 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    High Standards
    Cleanliness
    Courteous
    Pleasant
    Assisted
    Energetic
    Courtesy
    Interpersonal Skills
    Meeting Deadlines
    Professionalism
    Flexibility and Adaptability
    Polite
    Attention To Detail
    Ability To Adapt
    Honest
  • Languages
    English
    Native or Bilingual
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Customer Service Representative
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Cashier/Drive thru

May 2021 - Sep 2021
5 mos
Taking orders from the counter and drive thru, light food prep, cleaning and sanitizing, etc

Warehouse Associate

Jan 2021 - May 2021
5 mos
Picking through bins of donations to find what items could go on sale floor. I would also tag and price each item

Customer Service Representative

Apr 2016 - Nov 2017
1 yr 8 mos
Ensured optimal passenger experience, achieving top satisfaction, retention and referrals. Answered customers' questions and addressed problems and complaints in person and via phone. Ranked in the top 5% for customer satisfaction among 120 competing comtomer service presentative. Investigated and resolved billing and service discrepancies. Recommended, selected and helped locate merchandise based on customer needs and desires. Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.

Auditor

Dec 2013 - Nov 2015
2 yrs 0 mos
Wrote reports, authored papers and organized supporting documentation. Met with business leaders and owners to discuss audits and findings. Appraised adequacy of internal control systems by completing audit questionnaires. Appraised adequacy of internal control systems by completing audit questionnaires. Appraised adequacy of internal control systems by completing audit questionnaires. Performed information system audits to manage internal controls and assess risks. Identified weakness and successes of existing control systems. Prepared special audits and control reports by analyzing trends. Provided suggestions to improve management control weaknesses. Determined and detailed gaps in process, procedure and system controls. Used advanced software skills to produce high-quality documents, reports and presentations.

Cocktail Waitress

Dec 2013 - Nov 2015
2 yrs 0 mos
Hand-washed dishes and glassware thoroughly. Completed daily logs, updated computer tracking systems and filled out other relevant documentation. Checked on guests to ensure satisfaction with each food course and beverages. Delegated tasks to team members to optimize productivity. Maintained safe food handling standards at all times. Assisted servers and dining room hosts, quickly responding to guests' needs. Greeted new customers, answered initial questions and took drink orders. Maximized employee morale and corrected performance issues according to established standards. Suggested additional items to customers to increase restaurant sales. Greeted guests in a pleasant and courteous manner.

Dog Groomer

Sep 2011 - Dec 2013
2 yrs 4 mos
Trimmed and styled animals' coats according to owner instructions and breed standards. Assisted customers by phone, including scheduling appointments and treatments. Processed client payments, sent invoices and placed appointment reminder calls. Adhered to high standards of safety, cleanliness and professionalism. Restrained and managed scared and active animals.

Education

Master of Business Administration (MBA)
Certified Nursing Assistant
2012 - 2021