In charge of the tech support for several theater chains in US and Latam, dealing with issues regarding their servers and projectors in each theater. Serving as a middle-man between the customer and the manufacturer whenever they need a replacement for the equipment. Use Zendesk as the ticket platform for the customers request. Some of my main duties are: - Creation and follow-up in the ticketing system. - Diagnose and solving as soon as possible the issues the customer may have. - Escalation of the problems that needs assistance of the manufacturer or a third-party support.

I was part of a project called "Internet del Pueblo", it was a public service provided by the government to schools and also in parks of several cities all over the country. My main duties as one of the agents were: -Monitoring the more than 2000 points in the schools and parks all over the country. -Coordinate with the on-site technician that provided maintenance to the schools when there was an issue with the equipment. -Weekly reports of the offline links and why they were down. -Management of the Solarwinds platform.

In charge of giving preventive and corrective maintenance to the computers of the users in the main building, as well in all the branches of the bank. As a tech support agent, my duties were: - Configuration of the new equipment of the employees (laptops, desktops, tablets). - Configuration for the printers in all the departments of the bank. - Support to the managers that used Mac Computers (iMac, Macbook). - Schedule updates to the different software packages of the call center.