Kevin Cruz
Computer Technician
I define myself as a person who likes to continually learn, seek solutions to every adversity that arises and give everything in every project that I start, in order to improve myself every day.
Cinema Equipment & Supplies CES +
Barcelona, Spain
Professional Background
Current status
Unemployed
Profession
Web Designer・Technical Customer Service Engineer・Technical Support
Fields
Software・Information Services・Internet
Work experience
6-10 years (4-6 years relevant)
Management
-
Skills
WindowsMacOSiOSAndroidHTML5CSS3JavaScriptWordPressNetwork InfrastructureVMwareWindows ServerBootstrapWordPowerPoint
Languages
Spanish・Native or Bilingual
English・Professional
Highest level of education
-
Job search preferences
Desired job type
Full time・Interested in working remotely
Desired positions
Web Designer
Desired work locations
USA・Remote, OR, USA
Freelance
Part-time freelancer
Work Experience
Level 1 Technician
Cinema Equipment & Supplies CES +
December 2017 - March 20202 yrs4 mos
In charge of the tech support for several theater chains in US and Latam, dealing with issues regarding their servers and projectors in each theater. Serving as a middle-man between the customer and the manufacturer whenever they need a replacement for the equipment. Use Zendesk as the ticket platform for the customers request. Some of my main duties are: - Creation and follow-up in the ticketing system. - Diagnose and solving as soon as possible the issues the customer may have. - Escalation of the problems that needs assistance of the manufacturer or a third-party support.NOC Agent
July 2015 - October 20161 yr4 mos
I was part of a project called "Internet del Pueblo", it was a public service provided by the government to schools and also in parks of several cities all over the country. My main duties as one of the agents were: -Monitoring the more than 2000 points in the schools and parks all over the country. -Coordinate with the on-site technician that provided maintenance to the schools when there was an issue with the equipment. -Weekly reports of the offline links and why they were down. -Management of the Solarwinds platform.Tech Support Agent
July 2012 - January 20152 yrs7 mos
In charge of giving preventive and corrective maintenance to the computers of the users in the main building, as well in all the branches of the bank. As a tech support agent, my duties were: - Configuration of the new equipment of the employees (laptops, desktops, tablets). - Configuration for the printers in all the departments of the bank. - Support to the managers that used Mac Computers (iMac, Macbook). - Schedule updates to the different software packages of the call center.
Education
No education info available
Licenses & Certifications
Web development Full Stack o Front-end fundamental
LinkedIn
Issued April 2021 · No Expiration Date
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