Avatar of Kiwi Chen.

Kiwi Chen

Head of Engineering
23 years experience in IT industry, including: * [7.5 years] product planning, product manager; * [6 years] S/W team leader with over 10 staffs; * [5 years] IT service leader; * [4 years] in S/W development Professional Domain: # IT: Internet/Intranet, SaaS, Enterprise applications, SAN/NAS, S/W development # Cloud Service: AWS, GCP # Banking/Securities: Credit card, EDC, ATM, home trading system, back office # Retail: POS, ERP, Payment # Project Management
Jardin Restaurant Group
FU JEN CATHOLIC UNIVERSITY
台灣新北市

Skills

Product Management
Project Management
AWS
GCP
MySQL
Java
Credit Cards
EDC
ATM
POS

Languages

English
Intermediate
Chinese
Native or Bilingual

Work experiences

Digital and Technology Services Manager

Jardin Restaurant Group

May 2021 ~ Present
Responsibility: # Enterprise Technology department leader with 5 members; # Support ERP, HR, BPM, PowerBI services; # Project: ERP replacement, subsystem rostering SI, HR eco-system enhancement; # Agile IT projects with HK for project communication and execution; # Cross department communication, project mgt, partner coordination, event escalation, notification and follow up

Sr. Product Operation Manager

UIC

May 2017 ~ Mar 2021
3 yrs 11 mos
Responsibility: # POS-related product development; customized project PM; requirement mgt. and scheduling; owner of maintenance and development processes; AWS service operation optimization; department management (RD & customer experience team); # POS product management and service plan; # Partner management - partners engagement & technical integration evaluation; # Operation process enhancement; # Optimization of cross-departmental processes, organization and external documents planning; # Customer relationship management;

CTO

Enjar International Ltd

May 2015 ~ Mar 2017
1 yr 11 mos
Responsibility : # Lead R/D, operation teams with around 15 technical staffs; # Development new function/feature service : 3-rd party delivery service, Ali-pay, WeChat, and 3-rd party payment based on SaaS cloud services architecture; # Management all customer projects, prioritize tasks, co-ordinate PM, QA, customer service team; # Transfer major cloud service from physical server into VM environment; Major achievement : # Provide stable POS services for helping customers operation over 1, 000 stores POS (Customers is including MNC chain stores). # Improve the architecture performance, and complete the projects including Extend the different POS versions on both Windows/Android.

Technical Manager

Infortrend Corporation

Dec 2011 ~ May 2015
3 yrs 6 mos
Responsibility : # Plan and update qualification plan by weekly, and 3-5 Q pre-view roadmap updated (SAN & NAS); # Eco-system solution planning & application innovation (including Drives/HBA/Switch/OS/AP); # Response for integration product business revenue of selling 3rd-party HDD, SSD, HBA, Switch; Partner program planning with business and technical certification, including : # Drive vendors, like HGST/Toshiba/Seagate/STEC/Intel # HBA/Switch vendors, like QLogic/Emulex/ATTO # Application vendors, like Symantec/VMware/CommVault/Veeam/FarStone Major achievement : # Driving HDD business revenue 15% increase quarterly from year 2013. # Create total solution including backup S/W, virtualization, VERITAS Storage Foundation for SAN/NAS product lines. # Boot FC HBA/Swicth, and SSD business from zero to US$150K/Q.

RD Director

Enjar International Ltd

Mar 2010 ~ Sep 2011
1 yr 7 mos
Responsibility : # Lead around 12 software RD engineers; # Build up POS cloud computing services architecture, design POS and back-end management subsystems; # In charge of major customer projects, development new function/feature, and complete customization requirements; Major achievement : # Provide stable POS services for helping customers operation over 1, 000 stores POS (Customers is including MNC chain stores). # Improve the architecture performance, and complete the projects go on line with cloud service made by pure Java solution and open source, like Apache/Tomcat, JBoss MQ, J2EE, SWING. # Design and completed first EASY-Card payment integration project with Java application in restaurant chain-store.

Product Manager

SYSCOM

Dec 2005 ~ Feb 2010
4 yrs 3 mos
Responsibility : # Product plan, market position, plan road-map, preparing for production; # Product annual sale forecast, promote events, management sale channels, and support presale; # Management all customer projects, prioritize tasks, and plan product road-map; Product portfolio is including : # H/W: ATM, and card reader # S/W: ATM monitoring, payment transaction switching, Securities company core system FO/BO, gateway for exchange center, FIX gateway, mobile trading, real-time market information system, reporting mgt., CMMI tool, asset mgt., anti-virus tools Major achievement : # Promote products with 35M sale revenue in 4 years. # Create business plan for Vietnam branch, and provide total solutions for securities clients in Vietnam. # Hold 6 seminars, and present products in 21 market events.

Educations

FU JEN CATHOLIC UNIVERSITY

Engineer’s Degree
CSIE Computer Science Information Engineering

1992 - 1996
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