Avatar of Yuchuan Shih.

Yuchuan Shih

Associate Market Manager
Solid background in online travel E-commerce with account management, data analysis, product implementation, operation management and training programs.
Expedia
Logo of Taiwan External Trade Development Council (TAITRA), Taipei, Taiwan .
Taiwan External Trade Development Council (TAITRA), Taipei, Taiwan
Taiwan

Skills

Customer Relationship Management
Business Consulting
Digital Marketing
Management System
Data Analysis
Project Management Skills
Word
Excel
PowerPoint

Languages

English
Professional
Chinese
Native or Bilingual

Work experiences

Associate Market Manager

Expedia

Jan 2022 ~ Present
• Account Management in International Chain & local top producers such as Marriot, IHG & Evergreen and maintaining solid partnership. • Increasing +17% revenue YoY growth with 130+ high value partners. • Deliver business analysis, market insights to improve client visibility in Campaign and Media Solutions.

Lodging Solution Specialist

Expedia

Oct 2020 ~ Dec 2021
1 yr 3 mos
• Create internal training materials for lodging technical solutions and customer service. • Optimize connectivity program in developing tools and integration, working with internal teams and external vendors. • Provide critical analysis of strategies to achieve successful rates of customer satisfaction and client self-service. • Best Market Operation Award in APAC 2019.

Lodging Content Specialist

Expedia

Feb 2016 ~ Oct 2020
4 yrs 9 mos
• Educate+1200 new clients end to end Expedia platform onboarding training. • Develop content strategy plans in review lodging star rating, quality score, customer reviews and SEO. • 2018 APAC Market Operation Award.

Lodging Partner Associate III

Expedia

Feb 2015 ~ Feb 2016
1 yr 1 mo
• Participate multiple software tests & learn projects to improve the back-end operation system. • Process partner transaction requests and support inquiries relating to product exposure and pricing strategy.

Customer Relationship Management Representative

Bureau Veritas

Mar 2014 ~ Feb 2015
1 yr 0 mos
. Conduct management system audit once qualification recognized by technical team. . Maintaining the relationship with vendors and clients.

Graduate Research Assistant

Eastern Michigan University

Sep 2011 ~ Jan 2014
2 yrs 5 mos
. Generate and analyze large quantitative database for Taiwanese hospitality and consumer behaviors project via IBM SPSS

Senior Quality Control Engineer

Bright Life Enterprise Co., Ltd

Jan 2009 ~ Jul 2011
2 yrs 7 mos
. Coordinate and operate the manufacturing line for medical instruments and medical-related supplies. . Launch the potential foreign suppliers and boost business collaborations with companies in Japan, China and Germany

Educations

Logo of Taiwan External Trade Development Council (TAITRA), Taipei, Taiwan .

Taiwan External Trade Development Council (TAITRA), Taipei, Taiwan

Other
The Post-Master’s International Marketing Certificate

2014 - 2015
Logo of Eastern Michigan University.

Eastern Michigan University

Master of Science (MS)
Master of Science in Hotel and Restaurant Management

2011 - 2013
Logo of Chinese Culture University.

Chinese Culture University

Bachelor of Science (BS)
Bachelor of Science in Food Science and Nutrition

2003 - 2007

Licenses & Certifications

Project Management Professional

Project Management Institute

Credential ID: 3187756
Issued Nov 2021
No expiration
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