-As operations teams parts assisted the client with their inquiry and complaint on daily basis. -Answered the inquiry and complaints using an email minimum of 60 tickets/day. -Achieved the satisfaction of the client by over 95% with our handling. -Responsible for coordinating between the local CS team, local operations team, and local network partners in each country. -Identify client inquiries and complaints completely and accurately for client satisfaction. -Work with multiple teams, such Commercial Team, and Business Team to manage the client to meet their needs..

-Interaction with customer used multiple channel, such as: Calls: Both Inbound & Outbound, Live Chat, Freshdesk email, Whatsapp Business. -Monitoring and ensuring all systems payment/order customer running well with helpdesk tools (CPanel/API), and minimizing payment failed >-5% of total target 95%. -Coordination and escalation with the technical team if there's an issue with the application or web. Follow up with the client if the system has been run well.

-Answered calls with an average of 70 calls/day and resolved the inquiry and case more than 95% of the customer case. -Outbound calls to customers to offer the new product from the company. Meet the target by selling 90% of the target revenue. -Cross selling and upselling from the last product customer have.