Usamah Ridha
IT Business Solutions Project
I have worked at the telecommunication industry since 2010 in the Enterprise Business Solutions section as a customer service support, onsite engineer, and last as a project coordinator. I also have passion in writing, marketing, cloud computing and am still learning.
Skills
Languages
English
・
Intermediate
Arabic
・
Beginner
Work experiences
Fixed & IT Delivery - BUSOL Project
PT XL Axiata Tbk.
Oct 2012 ~ Sep 2020
・
8 yrs 0 mos● Responsible for Provisioning Non GSM/GSM products/services for Enterprise Customers.
● Coordinating with all related parties to deliver the products/services.
● Assess and modify projects for better results.
● Visit customers to maintain customer relationships and update project reports.
XL BUSOL Onsite Engineer
PT Comnet Multi Pradana
Jan 2011 ~ Dec 2012
・
2 yrs 0 mosPlaced in Customer's HQ for better and faster response in after-sales support. Support for maintenance, troubleshooting, and installation of customer's services. Giving explanations to customer's about the services that we provide. Report and update the progress to customer's.
XL BUSOL Customer Support
PT Visi Solusi Teknologi
Jan 2010 ~ Dec 2011
・
2 yrs 0 mosHandling customer complaints for their network/data services problem. Checking, classifying, and 1st troubleshooting the problems. Coordinating with the internal team to solve the problems, reporting to customer's.
Educations
BINUS University
Bachelor of Science (BS)・Information System
2006 - 2010
