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Avatar of Usamah Ridha.
Usamah Ridha
IT Business Solutions Project
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Usamah Ridha

IT Business Solutions Project
I have worked at the telecommunication industry since 2010 in the Enterprise Business Solutions section as a customer service support, onsite engineer, and last as a project coordinator. I also have passion in writing, marketing, cloud computing and am still learning.
PT XL Axiata Tbk.
BINUS University
Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia

Professional Background

  • Current status
    Not open to opportunities
  • Profession
    Project / Product Management
  • Fields
  • Work experience
    6-10 years (6-10 years relevant)
  • Management
    None
  • Skills
    Project Coordination
    Project Implementation
    Networking
    WAN Technologies
    VPN
    Internet Access
    Data Center
    Cloud Computing
  • Languages
    English
    ・
    Intermediate
    Arabic
    ・
    Beginner
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    ・
    Interested in working remotely
  • Desired positions
    Coordinator
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Fixed & IT Delivery - BUSOL Project

PT XL Axiata Tbk.
Oct 2012 - Sep 2020
・
8 yrs 0 mos
● Responsible for Provisioning Non GSM/GSM products/services for Enterprise Customers. ● Coordinating with all related parties to deliver the products/services. ● Assess and modify projects for better results. ● Visit customers to maintain customer relationships and update project reports.

XL BUSOL Onsite Engineer

PT Comnet Multi Pradana
Jan 2011 - Dec 2012
・
2 yrs 0 mos
Placed in Customer's HQ for better and faster response in after-sales support. Support for maintenance, troubleshooting, and installation of customer's services. Giving explanations to customer's about the services that we provide. Report and update the progress to customer's.

XL BUSOL Customer Support

PT Visi Solusi Teknologi
Jan 2010 - Dec 2011
・
2 yrs 0 mos
Handling customer complaints for their network/data services problem. Checking, classifying, and 1st troubleshooting the problems. Coordinating with the internal team to solve the problems, reporting to customer's.

Education

BINUS University

Bachelor of Science (BS)
・
Information System
2006 - 2010