Current Position:
Customer Care Executive
Macroview Telecom Limited, Quarry Bay, HK
Macroview Telecom Limited
- Coordinate with account managers, back office logistics, service operations and system engineers closely to create maintenance renewal quotations with right pricing set and to ensure committed maintenance service is well-supported.
- Communicate with customers frequently for a right BOM and negotiate the best offer for both parties to fulfil customers' needs as well as resolve their problems and concerns.
- Build strong relationships with outsourcing vendors for obtaining the best partner discounts and support to minimise cost and increase company's competitiveness.
B.A. (Hons) in Management with Marketing (with proficiency in Spanish)
Ontario Secondary School Diploma
OSSD percentage: 86%
BARCLAYS MICRO-TYCO BUSINESS CHALLENGE, DEC 2016- MAR 2017
Team leader (Ranked 1st place nationally among all other universities)
Led a team of five and raised almost £1,900 for charity by using £1 capital seed to set up an enterprise in a month.
Reviewed and developed from old strategies used in year one and resulted in a much improved overall ranking.
DELOITTE MICRO-TYCO BUSINESS CHALLENGE, DEC 2014- MAR 2015
Team leader (Ranked 7th place nationally among all other universities)
Led a team of five and raised a £1,150 for charity by using £1 capital seed to set up an enterprise in a month.
Devised several entrepreneurial ideas and evaluated strategies for selling tattoo stickers and event tickets.
Assigned jobs while building a strong teamwork coordination by recognizing and utilising teammates’ abilities.