* Use lab hardware to replicate customer configuration in order to replicate customer failure mechanism.
* Read and interpret hardware error logs & OS logs to isolate customer problems, further to use debug equipment to capture detail failure information.
* Provide technical expertise to the Field on problem determination/isolation, then providing action plans or deliver the solution to resolve client issues.
* Develop field action plans to address design/quality issues which have affected customers - including: Stop ships, field communications, Retain Tip review and generation, Engineering Change (EC) disposition, and rolling Field Replace Unit (FRU) stock when necessary
* Knowledge of server architecture and major building blocks (e.g.CPU, Memory, chipset, PCI-e)
* Have the ability to use a Logic Analyzers & Oscilloscopes to isolate complex client problems.
* Drive lessons learned for field issues and ensure experience problem not re-emergence in later generations of systems.
* Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes.
* Warranty product Maintenance to cooperate with manufacturing quality engineer to drive Pre-Stop / Stop-Ship issues for closure and minimize field impacts.
* Interface with client teams and customers to explain technical solutions and maintain customer satisfaction