Job Title
CS - DUV Customer Support Engineer - TainanDegree:
Bachelor, MasterWork Experience:
0-1 year, 2-3 yearsTravel:
10%Workplace Types:
On-SiteJob Description:
The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintanance on a machine, either independently or through escalation without supervision.
Experienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
Experienced in technical industry is required and/or semiconductor industry experience prefered.
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
Has complete knowledge on product functionality of the main modules/sub-modules.
Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.
Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).
Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.
Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.
Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
Signal gaps and improvement opportunities and reports it to the relevant stakeholders
Maintain and broaden own knowledge, shares best known methods within the work group.
Provide appropriate support and assistance to less experienced engineers on first tasks.
Be part of progress.
We make machines that make chips; the hearts of the devices that keep us informed, entertained and safe. Devices that improve our quality of life and help to tackle the world’s toughest problems. We build some of the most amazing machines that you will ever see, and the software to run them. Never satisfied, we measure our performance in units that begin with pico or nano.
Whether you are a student or an experienced engineer, whether you want to design or build, work with customers or software code, we are looking for people like you to help us push technology further. Explore what we have to offer. If it sounds interesting, let’s stay in touch. If it sounds right for you, let’s talk about how you can be part of progress.
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總部位於荷蘭的ASML (台灣艾司摩爾) 是全球最大晶片微影設備市場的翹楚,為半導體製造商提供微影設備及相關服務。全球十大半導體廠皆為ASML的客戶。ASML是一個國際化的企業,在微影設備市場的佔有率達80%以上,用於研發的支出以員工人均計算名列歐洲第二。2019年的全球銷售額逾118億歐元。36年來,ASML透過和客戶及供應商的緊密合作,搭配上高效能的營運流程,以及來自全球的優秀員工,逐步開創了我們在晶片微影領域的技術領先地位。ASML 致力成為全球主要半導體製造商之重要夥伴,協助其設計研發及整合高階系統,開發可用於各類資訊科技產品、行動通訊及物聯網相關產品的晶片。