【核心功能服務】資訊管理 - End User Support Leader- Senior/Manager Level

EY 安永

Job Description

  1. Be responsible for all aspect of onsite support services with Taiwan. Providing support to local end user and VIP including PC/laptop and printing services support, PC lifecycle management, relationship management with VIP, Video conference support, IP Phone setup and troubleshooting.
  2. Provide technical support to employees in the organization; Undertake analysis, diagnosis and resolution of IT problems via phone, e-mail and on-site.
  3. Escalate unresolved problems/Incidents to global/local support groups including vendors to expedite resolution.
  4. Inventory & asset management for PC/Laptop and printer.
  5. Log, dispatch, troubleshoot and track incident/problems and changes.
  6. Follow and support global IT project.
  7. Support local IT infrastructure and application/software procurement process.
  8. Maintain up-to-date knowledge of IT policies and procedures.
  9. Take and complete IT lead assignment.

Qualifications:

  1. Fluent in English.
  2. At least 3-5 yrs IT operation experience.
  3. Qualified candidate should have at least 3 years of work experiences in IT helpdesk or on-site support.
  4. Multinational company work/IT operation experience is a plus.
  5. Good communication and people management skill.
  6. University graduate in computer science, management information systems or related field.
  7. Must have knowledge of ITIL process.
  8. Proactive, initiative, organized and able to prioritize tasks.
  9. Good problem solving and analytical approach to identify issues and solutions.
  10. Ability to handle multiple projects simultaneously and effectively.
  11. Deep experience on VIP support.
  12. Project management experience.
  13. Be able overcome difficulties of Organization / process / location / political barrier.

Salary

40K+ TWD/month

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EY 安永

台北市信義區基隆路一段333號9樓

About us

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities. EY refers to the global organization and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com. EY material on this page has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice. Please refer to your advisors for specific advice.

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