Qualifications

• Work authorization (Required)

• Associate (Preferred)

Job Content

• Team up with IT groups for Windows environment support

• Printer/fax/copier and Video conference equipment configuration and maintenance

• OA/RD tickets/requests follow-up and urgent incident escalation in day-to-day work

• Routine desktop/laptop hardware and software installation and troubleshooting, including

• virus/malicious programs clean up on problematic Windows clients

• IT hardware inventory (laptop/desktop, spare parts) maintenance

• Attend and actively participate in local OA ticket review meetings on a monthly basis

• Escalate outstanding issues to the local IT manager in accordance with published guidelines

• Be able to work overtime on requested business demands such as office move support on the weekend

Requirements

• Solid experience with Windows platform support and relevant troubleshooting.

• Basic Linux (Ubuntu, macOS) operation and troubleshooting

• Experience with Cisco IP phone and Video Conference system maintenance

• Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP,DHCP protocols

• Solid experience with MS Office365 support

• Experience in antivirus/malware incidents cleanup on the Windows platform

• Good communication skills and customer-oriented

• Good problem-solving skills and be able to work independently

• Be able to remote support users over the phone

• Hold a positive working attitude and be a committed team player

• Provide basic user training on IT fundamental services introduction

• Must be detail-oriented, accurate, and well organized

• Knowledge of the Remedy Incident Management system is a plus

• The ability to speak Mandarin is a plus