Cloud Software Technical Support

Updated 3 Months agoIT » System Architecture

Job Description

Bigstack is a software, and consulting company focused on open source, software-defined data center, cloud platforms, and network security. We help businesses thrive in a data-driven economy with successful adoption of Cube cloud hyper-converged infrastructure (Cube HCI), enabling self-service, pay-as-you-grow, IT automation, and continuous delivery.

Cube HCI consolidates underlying storage, compute, and network resources into a single IT platform and implements cloud computing concepts, like multi-tenancy and IT self-service, which can significantly reduce IT maintenance and deployment cost. You can scale the platform horizontally in minutes and run any application immediately.

As a cloud software technical support, you will be directly responsible for the day-to-day management of the overall operational excellence of Cube HCI sites.

Requirements

Basic Qualifications

  • Technical troubleshooting of customer reported software issues
  • Helping customers with web interface, CLI, or automation scripts
  • Identifying bugs in underlying software components and collaboration with engineering staff to isolate root cause
  • Reproducing customer reported bugs in lab environments and use collaboration and reporting tools to manage and report
  • Assisting engineering staff by reporting bugs, publishing patches and working with the development team to coordinate patch and bug management
  • Providing backline support to customers by interpreting log files collected by the system software
  • Being able to work with flexible work schedules (weekends and/or evenings when required)­­
  • Managing IT environments on behalf of customers

Preferred Skill qualifications

A solid understanding of network, distributed computing, and basic network concepts like routing, switching, and firewalls. Knowledgeable of using Bash/Ansible/Terraform/Python scripting is always a plus.

  • Knowledge of some scripting language, the ability to read Bash/Python/ Terraform/Ansible scripts
  • Proficiency in Linux OS: knowing RHEL/Centos and Ubuntu well should cover most bases
1
35K ~ 40K TWD/month
Optional Remote Work
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Bigstack

台北市中山區樂群三路130號6樓

About us

Bigstack is a software and consulting company focused on open source, software-defined data centers, cloud platforms, and security. We help businesses thrive in a data-driven software economy with successful adoption and operation of Cube cloud hyper-converged infrastructure, enabling self-service, pay-as-you-grow, API-automated, and continuous delivery of IT.

With the technology of open infrastructure, we believe in the opportunities given by the interaction between heterogeneous systems, which switches the focus from limited technological options to a broad range of choices available at the touch of a button.

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