In this role, you will be the support engineer/project leader to give our users the most effective/professional IT services on their sites (store, warehouse, office) & according to your potentiality, become the future IT leader.

【Who you are?】

You are fluently bilingual English and Chinese

You are with strong leadership and good communication skill

You are strongly passionate about IT innovation and technology, and like to share and contribute

You are curious, creative and demanding, enjoy working as a team and like challenges in complex environments

You are with a bachelor or above degree with IT or relative major

You accept business trip and duty shift

You are with the sense of customer service

You are organized and know how to identify and manage priorities

【Your responsibilities?】

Daily support on infrastructure & network to ensure the smooth IT environment in order to have "IS healthy" target & ensure the autonomy level of end user

Implement IT infrastructure and network for new opening site

Collaborate and build synergy with International team for new projects deployment, support & document writing

Pre study, sourcing, manage and deploy IT solution for local business need

Guarantee the IT security of each site and manage the support quality (service request, incidents and performances)

Manage functionally IT Suppliers

Diagnose your sites, create reports for your domain, analyze and decide on the implementation of proactive action plans

Regular site visits to

*Communicate with our internal users in order to listen to service requirement and broadcast our IT projects

*Train key user in order to improve/guarantee user's autonomous

*Manage & control site IT assets

- Excellent customer service skills

- Ability to act quickly

- Provide solution / action

- Ability to federate around projects

- Good listener

- Able to say no

- Knows when to stop